[{{ $ctrl._job.status.name | translate}}] Front Office Supervisor
DoubleTree by Hilton London - Hyde Park

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Job description

We are looking for a Front Office Supervisor to join our team at Double Tree by Hilton London – Hyde Park. DoubleTree by Hilton London – Hyde Park is a 4 star stylish, newly refurbished hotel. We are set in a fabulous location, opposite Kensington Palace and just minutes from Bayswater, Queensway and Notting Hill Gate stations.
About the role:
As a Front Office Supervisor you will play a key part in delivering prompt exceptional customer service to our internal and external guests in order that the most professional and caring imagine is portrayed at all times.
Your duties will include:
•To ensure all guests on their arrival receive a warm welcome and are assisted in a courteous, helpful manner with registration and when checking out of the hotel;
•Ensure room sales are maximised by dealing with all inquiries/chance guest/sales leads in accordance with procedures set in the Reception standard operating procedures manual;
•To be able to take a reservation in the absence of the reservations team, ensuring all information is correctly recorded on to the reservation form;
•Seek verbal feedback from customers on a regular basis (resolve promptly guest or customer complaints ) and respond to all guest queries in a timely and efficient manner;
•Ensure a very high level of customer service is constantly maintained for reception and lobby area ;
•To ensure all guest accounts are posted with correct charges and having the correct supporting documents;
•To attend all training, as required and maintain good communication and work relationships in all hotel areas;
•Comply with hotel security, fire regulations and all health and safety legislation;
•Duty Manager Shifts
About you:
We are looking for an enthusiastic, positive and capable individual with a passion for customer service, and who will be able to work as part of an ambitious and dynamic team. As a Front Office Supervisor, you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•Previous supervisory/managerial experience in Front Office is essential or at least 2 years as receptionist;
•Ability to listen and respond to demanding guest needs;
•Strong problem resolution skills;
•Excellent leadership, interpersonal and communication skills;
•Accountable and resilient;
•Commitment to delivering a high level of customer service;
•Ability to work under pressure;
•Flexibility to respond to a variety of different work situations;
•High level of IT proficiency;
•OnQ knowledge is desirable but not essential;
What will it be like to work for this Hilton Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.
The company offers a variety of employee benefits. The benefit scheme includes a health care plan, personal pension option, employee discount programmes as a member at The Hilton Club and various employee recognition schemes. Continuous learning and development is paramount to the hotel.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Requirements

We are looking for an enthusiastic, positive and capable individual with a passion for customer service, and who will be able to work as part of an ambitious and dynamic team. As a Front Office Supervisor, you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•Previous supervisory/managerial experience in Front Office is essential or at least 2 years as receptionist;
•Ability to listen and respond to demanding guest needs;
•Strong problem resolution skills;
•Excellent leadership, interpersonal and communication skills;
•Accountable and resilient;
•Commitment to delivering a high level of customer service;
•Ability to work under pressure;
•Flexibility to respond to a variety of different work situations;
•High level of IT proficiency;
•OnQ knowledge is desirable but not essential;
Job type
Full-time
Location
London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Other benefits
Meals, uniform, training

DoubleTree by Hilton London - Hyde Park

Welcome to DoubleTree by Hilton Hotel London – Hyde Park, located opposite Hyde Park and Kensington Gardens, just a two-minute walk from Queensway or Bayswater tube stations, and outside of London’s Congestion Charge Zone. Our friendly Hyde Park hotel offers proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park.

Feel a warm welcome at our London hotel and enjoy a freshly baked chocolate chip cookie upon arrival. Make yourself at home in a comfortable guest room with a fantastic range of amenities including a 40-inch TV, Nespresso coffee machine, laptop safe and iPod docking station. Catch up with work at the generous work area and stay connected with complimentary WiFi, available in all guest rooms as well as public areas. Select a deluxe room with private balcony and outside seating for stunning Kensington Garden views.

Our Hyde Park hotel offers delicious, locally sourced meals and a vibrant selection of drinks at the on-site Urban Meadow Café & Bar. The café features a heated outdoor terrace, perfect for a relaxed alfresco dining.

Plan a social or business gathering for up to 10 guests in one of the two meeting rooms, both featuring natural light and complimentary WiFi. After a busy day unwind with an energizing work out at the complimentary 24-hour fitness room.

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