- Responsible for initiating the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability.
- Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing reservations, building group blocks in the PMS as needed. Communicating to external customers any communication deemed necessary by the event service managers.
- Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
- Data entry using Delphi, Microsoft Word and Excel.
- Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail. E-mail correspondence directed by managers as needed. Filing, faxing, and distribution of incoming/outgoing mail.
- Answer telephone and assist internal and external guests with requests.
- Attends weekly sales departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, and weekly sales meeting.
- Keeps work area clean and organized.
- Assists with special projects assigned by management.
- Performs other duties and responsibilities as assigned or required by management.
- Maintains a good working relationship with other departments, employees, and guests.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We''re passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We''re leaders in our industry and in our communities.
- Teamwork - We''re team players in everything we do.
- Ownership - We''re the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Job type
- Fulltime job
- Streeterville, Chicago, IL, United States
- Sales & Marketing
- Starting in
- As soon as possible