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Job description

As an ambassador of Eataly products and services, the Waiter/Waitress is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.

Job Functions:
- Obtains assigned service station from at start of work shift.
- Greets guests and presents them with the menu. Informs guests of specials and menu changes, makes suggestions, and answers questions regarding food, beverages, allergies and service.
- Takes food and beverage orders from guests and relays order to kitchen staff and bartender as appropriate.
- Processes guests’ orders to ensure all items are prepared properly and on a timely basis. Communicates with kitchen staff, and bartender, and coordinates entire station to ensure guest satisfaction with the food and service.
- May present, open, and pour wine when serving guests.
- Observes diners to ensure that guests are satisfied with the food and service, responds to any additional requests, and determines when the meal has been completed.
- Totals bill and accepts payment, makes change or prepares credit card voucher.
- May stock work stations, removing, and resetting soiled dishes and silverware from table at conclusion of each course, and cleaning and resetting vacated tables.
- Accurately responds to special food requests and dining needs.
- Adheres to all company and department procedures, policies, expectations and quality standards.


Skills / Requirements:
- Knowledge of the sequence of service and dining room procedures, generally involving a minimum of one year as a waiter/waitress.
- Must be customer sensitive and possess a sense of timing so that different courses may be served at the proper time.
- Must be able to exert fast-paced mobility for periods of up to four hours in length.
- Must be able to use POS, cash register, wine key, trays.
- German (fluent), English (fluent). Italian is a plus.
- Knowledge of Italian language, culture, food history and Slow Food principles a plus.


Job type
Munich, Germany
F&B Service
English, German (optional), Italian (optional)
Starting in
As soon as possible
Duration of the contract
12 months
Positions available
Other benefits
By working at Eataly Munich you will have: - Housing support for up to 6 months if you have to move to Munich; - Training on the job with our Manager and the opportunity to work with hight quality of italian f&b; - Free staff lunch daily; - Discounts at the Eataly Restaurant and Market.


Eataly is the largest existing artisanal Italian food and wine marketplace and it is committed to the world-wide distribution of high-quality agro-products!

Founded in Turin in 2007, our market sells the same high-quality foods used by our chefs, while narrating the history of its products and their local producers that day by day make Italy one of the most biodiverse places on earth. Eataly's culture and philosophy are built upon the values of Sustainability, Corporate Responsibility and Sharing.

Eataly is the first space where you can buy, eat and learn at the same time. Our customers can savor our products and then purchase the ones they selected while also acquiring knowledge of food and cooking through our learning programs (cooking classes, tastings and producers’ speeches). Eataly's goal is to make its consumers incisive and informed so as to help them select healthy and quality foods.

Currently, we have more than 30 Marketplaces around the world building a bridge amongst cultures, eating styles and cuisines and bringing the Italian high food philosophy everywhere. We opened our second Eataly NYC location at the World Trade Center in August 2016, Boston in November 2016, Eataly LA in is anticipated to open the summer of 2017 and Eataly Las Vegas the sumer after!

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