Director of Conference and Events Sales
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Director of Conference and Events Sales

About the job

1. Essential Functions:
• To achieve hotel revenue, profit and customer satisfaction goals by developing and implementing strategies to increase hotel M&E Sales
• To maximize M&E sales by professional and efficient handling of bookings from the initial enquiry through to the final completion and follow up of each function.
• This should involve exceeding the customer’s expectation on every occasion ensuring that we become the preferred venue for our new, existing and past clients and booking agents.

About you

• Creates 100% guest satisfaction by providing the Radisson Blu Edwardian experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! Genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Participates in the development of the group’s business strategies
• Manages & leads reactive M&E on-property team
• Develops and implements marketing and sales strategies that support achievement of the group’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Ensures a 1 hour turnaround time for the answering of a customer’s enquiry
• Develops the annual budget in conjunction with the Executive Team
• Achieves market share and revenue goals by directing the hotel’s M&E strategies
• Analyses sales and market statistics to determine profitability of sold business and opportunities within the market
• Compiles weekly, monthly & yearly forecasts
• Achieves pre-determined revenue conversion targets
• Develops reactive sales strategies designed to maximize revenue and yield and participates in the development of yield management strategies for the hotel
• In collaboration with the marketing team, creates and implements marketing strategies which are designed to increase awareness in the local market and leverages marketing support provided by Radisson
• In collaboration with the marketing team develops and implements public relations and advertising campaigns
• Ensure all materials used to market the group are in accordance with brand standards
• Qualifies prospective leads as to profitability
• Designs and proposes programs which meet the clients’ needs
• Approves function space allocation for group and catering bookings
• Coordinates sales efforts for catering and rooms sale
• Negotiates and closes contracts with key customers
• Continuously achieves benchmark or above scores for M&E GAP mystery shopping – sales call & showround
• Carries out necessary on-property training for all reactive M&E team members to ensure pre-determined standards are maintained
• Communicates and reinforces the vision for Yes I Can! service to employees
• Uses teamwork to support guests and employees
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Performs other duties required to provide the service brand behavior and genuine hospitality
  • Language required: English.

The company

Individuality, passion and an instinct to excel. These qualities are at the heart of what makes us different. We call it our sense of flair. It defines the unique experience of Edwardian Hotels London.

Edwardian Hotels London is one of the UK’s largest, privately-owned companies which has been developing luxury hotel and hospitality Brands since Jasminder Singh OBE began his career within the hospitality industry in 1975 – forming the beginnings of what would subsequently become Edwardian Hotels.

Today Edwardian Hotels London operates Radisson Blu Edwardian hotels, The May Fair Hotel London and a fast-growing range of distinctive restaurant, bar and spa brands. The group owns and runs restaurant concepts including the iconic May Fair Kitchen; contemporary Steak and Lobster and classically British Scoff and Banter.

Edwardian Hotels London offers one of the most comprehensive induction and training centres in the hospitality industry through our purpose-built ED.G.E training academy. ED.G.E (Edwardian Group Education) not only provides a thorough grounding for your hospitality career (including professional qualifications) but introduces our hosts to a crucial Edwardian difference: what makes our guests choose us time and again is not just our premises, unique though they are, but the people who provide the special welcome within them. That is our competitive difference – our edge, if you like – and it’s why we invest significant sums on ongoing training at all levels, for all jobs, whether located in London, Manchester or Guildford.

If you share that spirit, there is no limit to how far you can go with us. Because, at Edwardian Hotels London, people with the right attitude and the ability to go with it go very far, very fast.

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Director of Conference and Events Sales

London, United Kingdom

Full-time, Indefinite

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