[{{ $ctrl._job.status.name | translate}}] Guest Relations Trainee
El Avenida Palace


Job description

We are looking for a Guest Relations Trainee to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
* Ensuring and providing flawless, upscale, professional and high class guest service experiences
* Managing customer feedback and providing strategic direction to continuously improve overall rating
* Responding to guests needs and anticipating their unstated ones.
* All these functions supervised by the Quality Ambassador.


* Good appearance
* Good attitude
* Empathetic
* Pro active
* Positive
* Smilly
* Multitasking skills
* Ability to work flexible hours
* Strong sense of responsibility and a professional presentation
Job type
Barcelona, Spain
Guest Relations, Customer Service
English, Spanish, German (optional), French (optional)
Starting in
As soon as possible
Latest start date
October 2018
12 months
Positions available

El Avenida Palace

Situated in the centre of Barcelona and with more than 65 years’ experience, El Avenida Palace Hotel is an icon landmark of this Catalan city. A warm and friendly service are the main hallmarks of our hotel and one of the main reasons our guests always have fond memories of the times they spend with us. Recently the hotel has finished the refurbishment of some facilities, including a spectacular terrace with views over the city, two new suites and renovations to our 153 guest rooms. A major investment in modernity without losing sight of the tradition.

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