[{{ $ctrl._job.status.name | translate}}] Executive Housekeeper
Element Frankfurt

Posted

Job description

To ensure that the allocated hotel is run efficiently, to a high quality standard and support the Hotel Manager with advise and expertise on the operation of the Housekeeping department. Ensure that standards of cleanliness are upheld, budgets controlled and problems are quickly rectified. To ensure that the hotel is operating to the associated brand standards. To manage the housekeeping team and create a collaborative culture with joint values to exceed guest expectations.

Requirements

Key Relationships

• General Manager of the hotels
• Heads of Departments
• Cycas Management team
• Outsourced Head Housekeeper
• All other departments
• Company employees
• Contractors
• External Suppliers
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

Key Job Responsibilities

• Ensure that you and the Housekeeping Team:
• Service guest rooms and suites to the highest standards of cleanliness and in accordance with Company procedures and productivity requirements.
• Maintain cleanliness of public areas.
• Have knowledge of the COSHH regulations in relation to cleaning materials, ensuring that all materials are used and stored in compliance with these regulations.
• Check rooms and suites to ensure they are cleaned and all “extras” are in place in accordance with Standard Operating Procedures.
• Have knowledge of and operate security and emergency procedures in the hotel.
• Ensure the department reports, immediately, to the Maintenance Department, any damage, wear and tear, or defects
• Operate guest laundry service efficiently and effectively.
• Procure, store and distribute staff uniforms in accordance with Company Procedures.
• Deal with items of lost property in accordance with Company Procedures.
• Deal with complaints/problems politely and make every effort to resolve these. If you cannot resolve them refer to your General Manager but, in any case, advise full details to your General Manager at the first opportunity.
• Respect guests’ privacy at all times.
• Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is minimal wastage.
• Produce and maintain the department’s budget.
• Ensure that the housekeeping team are developed to deliver brand standards outlined in the hotels operating manuals.
• Conduct regular audits of the hotels and work with stakeholders to ensure the implementation of all Company procedures and highest standards of cleanliness and brand standards
• Display a pro-active and innovative approach to skill development and enhancement in housekeeping teams.
• Ensure communication procedures are effective and efficient on a day to day basis so that guest service standards are enhanced
• Ensure that the hotels are accurately assessed and the needs of the business in terms of staffing etc. are met– providing solutions to identify risks in line with trading levels to maximise profitability but also maintain standards.
• To have a full understanding of the relevant PMS and audit system enabling suitable control of all bed stock and guest movements for both brands
• To attend and contribute to team meetings as required.
• To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.
• To ensure that the hotels works with the Culture Team & GM to roll out a comprehensive induction to all new starters and completes reviews during their employment for the department.
• To support the General Manager to input for or carry out performance reviews/job chats as per the company system.
• Ensuring recruitment, training, Brand Training, development and staffing levels are as required, whilst demonstrating a management style that is both ‘hands on’ and strategic for the benefit of Cycas Hospitality
• Continuously analyse actual standards observed against department standards.
• Demonstrate a pro-active approach to delivering company and operational standards and actively challenge deviation.
• Continuously report pro-actively on risks and opportunities to the General Manager so that insight is created for team decision making.
• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Hotel Management team and Cycas operational team for the enhancement of customer expectation.
• Ensure the hotels are maintaining adequate stock levels and completing stock takes as required.
• Conducts team briefings to ensure hotel activities and operational requirements are known.
• Complies with Hotel Policies and Procedures
• Participates in the preparation of the hotel budgets and capex plans.

Self-Management

• Gain understanding of the departmental goals and financial targets.
• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programmes and maximise opportunities for self-development.

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
• Being attentive to guests
• Accurately and promptly fulfilling guest requests
• Understand and anticipate guest needs
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
• Be able to promote the hotel products and services.
• Ensure known repeat guests, priority members and other VIP’s receive special attention.

Health Safety & Security

• Operate equipment using procedure learnt during training to company standards.
• Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• Establish and maintain strict security procedures within your department, especially areas relating to key control, bedroom access and vigilance of the team.

General

• Comply with the company corporate code of conduct at all times.
• Familiarise yourself with our winning ways which link to the desired behaviours that we expect all our employees to display.
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
• Desire and ability to improve your knowledge and abilities through on-going training.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
• Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
Job type
Full-time
Location
Frankfurt, Germany
Department
Housekeeping
Languages
English, German (optional)
Starting in
As soon as possible
Duration of the contract
12 months

Element Frankfurt

A few minutes away from Frankfurt Airport, our sustainably built Element Frankfurt Airport Hotel gives you the peace and space you need to live your life while traveling. A total of 133 studios and suites bathed in natural light with flowing interior design and unique Heavenly® Beds provide you with the space you need for short or extended stays. A fully equipped and energy-efficient kitchen, a bright work space and a wealth of further amenities, such as the complimentary continental breakfast or gym, make your apartment in Frankfurt a real home away from home.

Cycas Hospitality is a hotel management company that prides itself on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service.

The Element Frankfurt has recently been taken over by Cycas Hospitality.
Our focus is to put PEOPLE at the heart of everything we do and we are looking to recruit a winning team. If you are looking for an exciting career with unlimited opportunities to thrive within Cycas Hospitalities growing portfolio of properties, please join our team!

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