A Bellperson/Driver is responsible for transporting guests in a prompt, friendly and courteous manner using safe driving practices and transferring and storing luggage and responding to guest requests in the hotel''s continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Bellperson/Driver, you would be responsible for transporting guests in a prompt, friendly and courteous manner using safe driving practices and transferring and storing luggage and responding to guest requests in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
- Assist in the maintenance, appearance and functionality of equipment
- Comprehends and abides by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
- Lifts luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
- Greet and escort arriving and departing guests to and from their accommodations
- Inspect guest rooms and acquaint guests with these rooms and their features
- Listens, understands and responds immediately to customer and employee inquiries and request for assistance. Greets customers with a friendly and sincere welcome.
- Organize and store luggage, as needed, according to guidelines
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Remains calm and alert especially during emergencies or heavy hotel activity and handles complications from driving in the local community.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We''re passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We''re leaders in our industry and in our communities.
- Teamwork - We''re team players in everything we do.
- Ownership - We''re the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Job type
- Fulltime job
- El Segundo, CA, United States
- Starting in
- As soon as possible