Director of Revenue
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Director of Revenue

About the job

Director of Revenue Improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. The incumbent in this position is also responsible to materialise the maximum number of requests and reservations. He/She will be leading the Reservations & Revenue department of Emerald Palace Kempinski Dubai (opening soon) and Kempinski Hotel & Residences Palm Jumeirah.

Emerald Palace Kempinski Dubai 

An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon. The hotel’s wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions. With its opening in 2018, the hotel’s classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.

Main Responsibilities:

  • Drive Market Share and Revenue Performance.
  • Develop overall pricing strategy to include all market segments and distribution channels.
  • Effectively manage and be in control of all inventory.
  • Responsible for effective implementation and compliance with Kempinski Revenue Management standards and initiatives.
  • Ensure all distribution channels are optimized.
  • Share best Revenue Management practices and key learnings with peers and management.
  • Play a leader role on the property’s weekly Revenue Management & Operations meetings.
  • Produce accurate forecasts on weekly and monthly basis (+/-5%).
  • Train, develop, and motivate staff to increase productivity.
  • Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Control rates for group business, group space blockage and timely wash, especially during the peak season / high demand days when expected occupancy is above 85%.
  • Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
  • Update Serenata configuration / offers / confirmation letters to corporate design, if applicable.
  • Control Rate Override Report on a daily basis for all departments.
  • Assist in the preparation of the annual Room’s budget and the manning guide for Reservations.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Prepare reports on a monthly basis.
  • Keep department informed of all changes in systems or procedures.
  • Monitor group bookings and work closely with the Groups department in order to achieve budgeted figures.
  • Maximise employee productivity and morale within the department and consistently maintain discipline following hotel guidelines and local regulations.
  • Maintain an internal up-sell program for the Reservations department.
  • Conduct annual performance evaluations.
  • Perform any other duties as assigned to them by management.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

About you

Desired Skills:
Education
  • Baccalaureate (Abitur), A-level exam and a Professional Certification (Bachelor, University Degree, Hotel School Diploma).

Experience
  • A minimum of 3 years’ experience in a similar leading Revenue Management role, including electronic distribution, ideally in a luxury 5 star hotel.
  • Opera central systems knowledge.
  • Knowledge of either FidelioV6 or Opera PMS is imperative.
  • A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.
  • Experience with Revenue Management reports and market performance reports.

Language                    
  • Ability to work and communicate in a multinational environment.
  • English – excellent oral and written skills.
  • Additional language - beneficial.

Competencies      
  • Be proactive in achieving rooms revenue goals.
  • Relevant experience in Reservations. Hotel Operations and Revenue Management experience are a plus.
  • Detail orientated and hands on.
  • Team player with strong interpersonal skills.
  • Effective ability to supervise, motivate, train and develop employees.
  • Demonstrate self-confidence, energy, enthusiasm and be a motivator.
  • Ability to investigate systems malfunctions or user-input errors.
  • Ability to analyze data, make meaningful conclusions and base sound decisions and strategies on these.
  • Knowledge of industry-specify terminology such as ADR, RevPAR etc.
  • Ability to adapt to a frequently changing market environment. Be proactive and able to “think outside of the box”.

Technical Competencies  
  • Computer literacy adapted to the field of Revenue Management:
  • Good keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and MSPowerpoint.
  • PMS, Opera, and IDEAS 
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential. 
Embrace an experience as individual as you are!

The company

Situated on the world’s largest man-made island, Palm Jumeirah -- an iconic landmark and one of the most prestigious address in Dubai, Kempinski Hotel & Residences Palm Jumeirah is a luxury all-suite family resort that combines stylish, opulent living with unparalleled personal service, providing our guests with unforgettable experiences inspired by our proud European heritage.

Comprising of 244 luxurious suites, penthouses and villas, three restaurants and bars, a 1,200 sqm temperature-controlled outdoor pool with whirlpool loungers, a dedicated shaded pool for children, a supervised kids club, a 24-hour fitness centre, 500 metres of private beach and 5-acre lush gardens, the resort enjoys year-round sunshine and abundance of open-air spaces -- simply the perfect island sanctuary for you and your loved ones.

Guests can also enjoy a range of water sports, such as scuba diving, snorkelling, sailing, surfing yacht and fishing trips in the Arabian Gulf as well as children’s activities.

Last, but not least, the hotel also avails of first-class business and conferencing facilities, making it attractive not only to leisure travellers, but corporates and business travellers alike.

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Director of Revenue

Dubai, United Arab Emirates

Full-time, Indefinite

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