[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Emerald Palace Kempinski Dubai

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Job description

Reservations Agent

The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

 

Emerald Palace Kempinski Dubai

 

An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon. The hotel’s wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions. With its opening in 2018, the hotel’s classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:  

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Test calls LQA / IFH results > 85%.
  • Follow the internal up-sell programme for Reservations department.

Requirements

Desired Skills & Qualifications:
  • Bachelor degree in Hospitality or similar field
  • Experience in a reservations department within the hotel industry
  • Strong Opera systems skills
  • Good knowledge of MS Office suite
  • Excellent communication skills at all levels
  • Excellent spoken and written English
  • Any additional languages are of benefit

About Kempinski Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.  Embrace an experience as individual as you are!
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reservations
Starting in
As soon as possible
Contract duration
Indefinite

Emerald Palace Kempinski Dubai

An impressive 100,000 square meters, the Emerald Palace Kempinski Hotel comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon.

The hotel’s wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions.

Guests can also enjoy a range of water sports, such as scuba diving, snorkelling, sailing, surfing yacht and fishing trips in the Arabian Gulf. Yoga, Pilates and ball games are also available as well as children’s activities and a teen’s club.

Last, but not least, the hotel also avails of first-class business and conferencing facilities, making it attractive not only to leisure travellers, but corporates and business travellers alike.

The Hotel is characterized by its grand design and regal interiors.

Inspired by 18th century continental Europe, renowned consultants Leo International designed the Emerald Palace Kempinski Hotel’s interiors to reflect the majestic era of Louis XV with a contemporary twist that appeals to today’s discerning guests.

Crystal chandeliers, marble and gold and silver leaf plated wood combined with opulent drapery, elegant colour schemes and expansive spaces pay homage to palatial living.

The hotel’s classical design complements the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.

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