Spa Receptionist
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Spa Receptionist

Excelsior Hotel Gallia



Spa Receptionist

About the job

Excelsior Hotel Gallia is looking for a Spa Receptionist for our Shiseido Spa.

Our spa consists of hydrotherapy rooms, virtual golf and a gymnasium with the most sophisticated equipment in addition to the possibility of diving into the indoor pool or being pampered with traditional Japanese treatments.


- Schedule services for individuals and large groups using spa/salon reservations software system
- Call guests to confirm scheduled services
- Answer questions about available services
- Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
- Promote and sell spa/salon services
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
- Process guest payments for spa/salon services and obtain payment authorization as needed
- Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting
- Support the Spa Manager during his activities (working hours, shifts, orders…)
  • Number of positions: 3
  • Department: Spa

About you

What we are looking for?

- 2 Years of previous experiences
- Analytical Skills: Learning, Proactivity, Computer Skills
- Interpersonal Skills: Customer Service Orientation, Team Work, Diversity Relations
- Communication: English Language Proficiency
- Previous experiences in Luxury Outlets
- Previous experiences in Marriott Company will be considered a plus
- Permit to work in Italy
  • Language required: English.

The company

Established by the venerable Milanese Gallia family in 1932, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan endures as a landmark in the center of Italy’s most dynamic and creative city.
Iconic and visually distinct, the hotel seamlessly celebrates avant-garde fashion, unique design and epicurean heritage through crafted moments and intriguing perspectives.
Excelsior Hotel Gallia is essentially Milan.


A celebration of Italian craftsmanship, the 182 rooms at the Excelsior Hotel Gallia are furnished with items handmade in local ateliers. The hotel has 53 suites with a refined style, inspired by the taste of the famous Milanese designers Gio Ponti and Achille Castiglioni.

Unique in its kind, the Katara Royal Suite, at 1,000 square metres, is one of the largest royal suites in Italy. Located on the seventh floor, it offers two terraces, four bedrooms and a private spa.


Restaurant Terrazza Gallia delights gourmet palates with traditional Italian dishes reinterpreted in a contemporary key by the Lebano brothers in collaboration with the tristellati Cerea brothers.

#excelsiorgallia #excelsiorhotelgallia

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Spa Receptionist

Milan, Italy

Full-time, 6 months

Start Date:As soon as possible

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