Guest Relations Manager

[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
Fairmont Amman

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Job description


Guest Relations Manager :

Are you a service professional with excellent organizational, analytical, and strategic skills? Join our Guest Relations Team to manage hotel inventory, coordinate group arrivals, and lead our team of Guest Relations Agents.

Hotel Overview:

The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

  • Provides managerial support for Front Desk, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas

  • Consistently offer professional, friendly and engaging service

  • Deal effectively with any guest comments and or / complaints taking full ownership of the situation

  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

  • Have a complete knowledge of all our guest rooms

  • Attend daily operational morning meetings

  • Participate in all hotel and departmental initiatives

  • Assist the Front Desk as required with the arrivals and departures of our guests in order to ensure we meet our JD Power goals

  • To assist the front desk, ensuring room changes and Fairmont President's Club member arrivals are carried out smoothly

  • Must be able to handle a multitude of in an intense and ever changing environment

  • Adhere & hold Agents accountable to adhere to Leading Quality Assurance Standards and Service Essentials for Guest Services Agent to ensure Guest Satisfaction Results
  • Other responsibilities and duties as assigned

Qualifications:

  • Previous leadership experience in guest relations preferred
  • Previous PMS experience and strong Opera skills required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift

Visa Requirements: Jordanian Citizens Only

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job type
Full-time
Location
Zahran, Amman, Jordan
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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