Lobby Ambassador

[{{ $ctrl._job.status.name | translate}}] Lobby Ambassador
Fairmont Amman

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Job description

Lobby Ambassador

 

Providing engaging, sincere, personalized service is one of the ways our Colleagues are at Fairmont Hotels & Resorts. Be an ambassador for your hotel and our exceptional guest experience as a Lobby Ambassador, where your warm greeting and attentive service will let our guests know – they have arrived!
 
Hotel Overview:  
 
The Fairmont Amman will feature 317 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.
 
Summary of Responsibilities:
Reporting to the Front Office Director, responsibilities and essential job functions include but are not limited to the following:       
      
  • Consistently offer professional, friendly and engaging service
  • Greet all guest as they enter and exit the hotel while ensuring service standards are followed
  • Engage in conversation with first time visitors, showing them the lobby and offering directions as required
  • Assist guests regarding hotel facilities and promotions in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned

Qualifications:

  • Previous guest service experience required
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times  

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Please note that you must be eligible to live and work in Jordan.

 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

 

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

 

                                                                         

 

 

 

 

Requirements

See description

Job type
Fulltime job
Location
Zahran, Amman, Jordan
Department
Other
Starting in
As soon as possible

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