Concierge - Full Time
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Château Laurier. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview: Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city. Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.
Summary of Responsibilities: Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Assist guests with mail, messages, and any plans or arrangements they require
Assist with any plans or arrangements the guest intends to make during their stay
Assist guests regarding hotel facilities in an informative and helpful way
- Supervise daily guest service operations including front door and bell desk.
- Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Previous customer related experience required
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal & written communication skills
Fluent in both official languages required
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
- Valid driving licence with clean driving record
- Ability to drive standard is an asset
- Previous supervisory experience a strong asset
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Regularly lifting heavy objects (up to 50 pounds)
- Occasional kneeling, pushing, pulling, lifting
Visa Requirements: Must already have legal right to work in Canada
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
- Job type
- Fulltime job
- Byward Market - Parliament Hill, Ottawa, Canada
- Starting in
- As soon as possible