Guest Services Agent - Full-Time

[{{ $ctrl._job.status.name | translate}}] Guest Services Agent - Full-Time
Fairmont Château Laurier

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Job description

Guest Services Agent -  Full TimeFirst impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Château Laurier. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".

 

Hotel Overview:  “100 years of Timeless Elegance” Fairmont Château Laurier marks 100 years of history, tradition and grandeur.  Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city.  Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château.  A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies

 

Summary of Responsibilities: Reporting to the Director of Front Office and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Follow all safety policies 
  • Other duties as assigned
 

Qualifications:

  • Fluent in both official languages
  • Previous Front Desk Agent experience
  • Excellent verbal and written skills
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Knowledge of Review is an asset.
  • Previous Front Desk Agent experience in a similar environment
  • Must have the ability to handle cash effectively and accurately 

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 

  • Standing during entire shift 

 

Visa Requirements:  Must be eligible to work in Canada

 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Requirements

See description

Job type
Fulltime job
Location
Byward Market - Parliament Hill, Ottawa, Canada
Department
Other
Starting in
As soon as possible

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