Night Manager - Full Time

[{{ $ctrl._job.status.name | translate}}] Night Manager - Full Time
Fairmont Château Laurier

Posted

Job description

 

Night Manager - Full Time Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

 

Hotel Overview:  Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city.  Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château.  A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies. 

Summary of Responsibilities:

As a member of the Front Office operations team, the Night Manager is responsible for ensuring the smooth and efficient Night operation of the Front Desk, Door/Valet Services with support to Royal Service and Bell Services.  In the absence of Senior Management, the Night Manager has the overall responsibility for the smooth operation of the hotel on the overnight. The successful candidate must possess the business and service acumen to make responsible, informed decisions and clear, concise communication skills to ensure a seamless guest and colleague experience.  This candidate must ensure that all standards, procedures, guest satisfaction and financial objectives are met on a consistent basis.
 
RESPONSIBILITIES:
  • Responsible to oversee the Front Desk and overall hotel operations on the overnight shift from 11:00 pm to 7:30 am
  • Acts on behalf of Hotel Management for all guest, colleague and security issues and ensures that all challenges are responded to with a sense of urgency
  • Key member of the Emergency Response team, must be able to manage emergent situations calmly with service and safety in mind.
  • Audits and completes Accounting transactions for several areas, including: rate verification for all rooms, closing procedures for the computer systems and others
  • Communicates effectively and accurately with all hotel departments with all relevant information in a timely manner
  • Ensures that all Fairmont Château Laurier policies, procedures & Corporate standards are known, followed and acted upon at all times.
  • Support of the Guest Service Management team in overall daily operations with consistent service focus at all times
  • Role model our Service Promises and ensure all reporting colleagues have a keen focus on delivery of our Service Essentials
  • Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and recognition
  • Ensures Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
  • Conduct employee performance reviews and effectively manage employee relations
  • Cooperates, coordinates and communicates with other departments to ensure the highest level of Guest Service is maintained
  • Works with the Director, Front Office, Guest Service Managers, and Director, Revenue to manage the daily room inventory to ensure revenues are maximized
  • Continuously develops, promotes and supports a service culture in keeping with the standards of Fairmont Hotels & Resorts
  • Ensures our Fairmont President Club members’ reservations are in order and members’ expectations are met
  • Participates actively in the achievement of Guest Satisfaction (VOG) and Fairmont Brand Standards compliance (LQA)
  • Takes ownership in the implementation of Employee Engagement Survey (CES) initiatives
  • Promotes and enforces the hotel’s Health & Safety standards
  • Performs related duties and special projects as assigned
o Minimum one (1) year previous Front Office leadership experience in a luxury property a must.o Degree or diploma in Hotel Administration from a recognized University or College.o Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding serviceo Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environmento Ability to handle day-to-day operations of the Front Desk and the hotel in general, with excellent business acumen in the absence of Senior Managemento Excellent written/spoken English is required as well as good written/spoken French.o Knowledge of Micros/Fidelio PM system, other core technology applications essential as well as experience with Microsoft Office Suite programs.o Computer troubleshooting experience would be an asset.  

Qualifications:

  • Minimum two (2) years previous Front Office supervisory experience in a luxury property
  • Degree or diploma in Hotel Administration from a recognized University or College.
  • Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding service
  • Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment
  • Ability to handle day-to-day operations of the Front Desk and the hotel in general, with excellent business acumen in the absence of Senior management
  • Excellent written/spoken English is required as well as good written/spoken French.
  • Knowledge of Property Manager, Micros/Fidelio, other Fairmont applications as well as Microsoft Excel & Word.
  • Computer troubleshooting experience would be an asset.

Visa Requirements:  Must be eligible to work in Canada

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

 

Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 613-241-1425 x 3270 if you require accommodation.

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Sustainability Partnership program. An exciting future awaits!

 

Requirements

See description

Job type
Full-time
Location
Byward Market - Parliament Hill, Ottawa, Canada
Department
Other
Starting in
As soon as possible

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