[{{ $ctrl._job.status.name | translate}}] Cluster Reservation Team Leader
Fairmont Dubai

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Job description

 
Cluster Reservations Team Leader
At Fairmont Hotels & Resorts, all Guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Team Leader, where you will play a monumental role helping to assure quality by supporting the cluster reservation team in daily task.
 
Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
 
 
Summary of Responsibilities: Reporting to the Cluster Reservations Director, responsibilities and essential job functions include but are not limited to the following: 
  • Consistently offer professional, friendly and engaging service
  • Assisting in the payment process
  • Assisting in VISA request
  • Daily, monthly reporting
  • Assisting in training and cross exposer
  • Monitoring quality and productivity
  • Assisting reservation team in daily needs
  • Managing social activities
  • Build rapport and establish brand loyalty through reservations process
  • Assist with telephone and email inquiries in a timely manner 
  • Assist Guests regarding hotel facilities in an informative and helpful way
  • Respond to enquiries about hotel products and services over the telephone and  email, etc
  • Book reservation with accurate information to ensure we exceed Guest’s expectations
  • Book and enter room reservation requests using the Property Management System
  • Ensure knowledge of all facilities of different Fairmont properties in UAE, services and hours of operation in order to respond confidently and effectively to inquiries
  • Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests
  • Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory
  • Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
  • Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
  • Promote and practice a Fairmont Hotels and Resorts values of teamwork, mutual respect, integrity and empowerment among all co-workers
  • Drive Rate and RevPar through selling the right room to the right Guest
  • Be able to cross sell different Fairmont properties and increase cross sell conversion
Qualifications:
  • Previous cluster reservations experience required
  • Must possess outstanding Sales skills, Guest service skills, professional presentation and sophisticated communication skills
  • Must be able to engage and build rapport with guest
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Proficient in English language (Verbal and written), second language is an asset
  • Command of Arabic will be considered an important asset
  • Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
  • Possess full command of CRS, PMS and other Microsoft applications (necessary training will be provided) Computer literacy in Windows, MS Office Suite, PMS systems is an added advantage
  • Must be flexible in terms of working hours (Shift Timing)
  • A Hospitality diploma is an asset

Visa Requirements:  Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

 

Requirements

See description

Job type
Full-time
Location
Trade Centre, Dubai, United Arab Emirates
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

Fairmont Dubai

Widely known as the shopping capital of the Middle East and the land of perennial sunshine and pristine beaches, Dubai has captured the imagination of travelers everywhere.

In the heart of this unique destination is Fairmont Dubai. Conveniently located, this luxury hotel in Dubai is just 10 minutes away from the world’s largest shopping centre – The Dubai Mall, Burj Khalifa, the tallest man-made structure in the world, and the Dubai Fountain, which shoots water as high as a 50-storey building, as well as being minutes from Dubai’s coastline with a number of popular beaches like Jumeirah beach. A few metro stops from the hotel is Mall of the Emirates – a multi level shopping mall that houses Ski Dubai, the Middle East’s first indoor ski resort and snow park.

The hotel is also directly connected to the metro system and is linked to the convention and exhibition areas of the Dubai World Trade Centre by a covered, air-conditioned bridge.

Recently completing a multi-million dollar lobby renovation, the hotel also boasts natural daylight throughout the majority of its meeting spaces located on the 33rd floor, while 394 guestrooms, suites, and penthouses provide a welcome retreat whether traveling on business, leisure or both.

An array of restaurants and lounges await you from Noire – the Middle East’s only dining in the dark concept, The Exchange Grill, a New York inspired steakhouse to Dokuz, an outdoor rooftop Turkish lounge or Catch, the contemporary American restaurant that serves sophisticated seafood with an energetic dining atmosphere.

Fairmont Dubai also features two of the trendiest night clubs in the city. Cavalli Club by international fashion designer Roberto Cavalli has quickly become one of Dubai’s most elite nightspots, while London Mayfair’s Cirque Le Soir brings a carnival atmosphere and spectacular theatrics.

For the business or leisure traveller seeking tranquility and relaxation, Fairmont Dubai offers The Spa, covering 40,000 square feet of leisure facilities featuring a Health Club and two rooftop swimming pools, providing breathtaking views of sunrise and sunset over an ever-changing Dubai skyline.

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