Concierge
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Concierge

About the job

 

 

ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

 

Hotel Overview:  A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

 

 

Summary of Responsibilities:

Reporting to Assistant Chief Concierge, Guest Services, responsibilities and essential job functions include but are not limited to the following: 
 
  • Welcome and assist Guests’ according to Brand Standards
  • Be an ambassador of Fairmont Dubai by providing memorable Guest experiences
  • Ensure prompt, efficient and updated recording of mails, parcels, and messages
  • Maintain a perpetual presence on the Concierge Desk throughout the hours of the shift
  • Remain observant, note preferences of the Guest, and respond accordingly inquiries & requests
  • Greet and assist Guests following hotel standards either in person or on the phone
  • Greet all Guests courteously, using the Guest’s name whenever possible and maintains a genuine smile and keep friendly and interested manners
  • Follows Occupational Health & Safety regulations
  • Report suspicious people, behavior, parcels and vehicles to hotel Security
  • Ensure adherence to Fairmont’s Code of Ethics
  • Offer assistance to Guests and provide them with many different alternatives
  • Maintain well grooming and immaculate presentation in clean uniform, polished shoes and wear name tag at all times when on duty
  • Personalize the interaction in anyway and engage with Guests as individuals
  • Remain up to date and knowledgeable regarding nearby places of interest, promotions and events
  • Offer accurate directions with a complimentary map of surrounding area while offering directions
  • Follow up and make sure all messages / faxes / requested items delivered within 15 minutes, all written information should be clear, legible and presented on hotel paper
  • Attend regularly to all Clefs D’or events and meetings, studies and follows all procedures to become a member of the CLF organization

 

 

Qualifications:

  • Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills
  • Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in the English language (verbal & written), additional languages are an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
  • Must be computer literate in Microsoft Windows and MS Office suite

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

 

Visa Requirements:  Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

 

About you

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The company

Widely known as the shopping capital of the Middle East and the land of perennial sunshine and pristine beaches, Dubai has captured the imagination of travelers everywhere.

In the heart of this unique destination is Fairmont Dubai. Conveniently located, this luxury hotel in Dubai is just 10 minutes away from the world’s largest shopping centre – The Dubai Mall, Burj Khalifa, the tallest man-made structure in the world, and the Dubai Fountain, which shoots water as high as a 50-storey building, as well as being minutes from Dubai’s coastline with a number of popular beaches like Jumeirah beach. A few metro stops from the hotel is Mall of the Emirates – a multi level shopping mall that houses Ski Dubai, the Middle East’s first indoor ski resort and snow park.

The hotel is also directly connected to the metro system and is linked to the convention and exhibition areas of the Dubai World Trade Centre by a covered, air-conditioned bridge.

Recently completing a multi-million dollar lobby renovation, the hotel also boasts natural daylight throughout the majority of its meeting spaces located on the 33rd floor, while 394 guestrooms, suites, and penthouses provide a welcome retreat whether traveling on business, leisure or both.

An array of restaurants and lounges await you from Noire – the Middle East’s only dining in the dark concept, The Exchange Grill, a New York inspired steakhouse to Dokuz, an outdoor rooftop Turkish lounge or Catch, the contemporary American restaurant that serves sophisticated seafood with an energetic dining atmosphere.

Fairmont Dubai also features two of the trendiest night clubs in the city. Cavalli Club by international fashion designer Roberto Cavalli has quickly become one of Dubai’s most elite nightspots, while London Mayfair’s Cirque Le Soir brings a carnival atmosphere and spectacular theatrics.

For the business or leisure traveller seeking tranquility and relaxation, Fairmont Dubai offers The Spa, covering 40,000 square feet of leisure facilities featuring a Health Club and two rooftop swimming pools, providing breathtaking views of sunrise and sunset over an ever-changing Dubai skyline.

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Concierge

Trade Centre, Dubai, United Arab Emirates

Full-time, Indefinite

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