Front Desk Agent (Arabic Speaker)
At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Front Desk agent you will greet arriving Guests and settle their accounts for the Hotel at the Reception Desk by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.
Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities:
Demonstrate Fairmont’s brand service plus standards in all interactions
Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards
Remain observant and respond to each Guest who approaches the Reception Desk
Is an ambassador of Fairmont Dubai by providing an excellent first impression
Maintain a perpetual presence on the Reception Desk throughout the hours of the shift
Greet all Guests courteously, using the Guest’s name whenever possible
Follow Hotel’s telephone etiquette standards
Follow Occupational Health & Safety regulations
Ensure adherence to Fairmont’s Code of Ethics
Drive Rate & RevPAR through up-selling room brand
Must speak Arabic
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
Proficient in English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective
Must be flexible in terms of working hours
Able to type 25 words per minute
2 years minimum experience in customer service
A hospitality diploma is an asset
Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended
Must have the ability to handle cash effectively and accurately
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
- Job type
- Trade Centre, Dubai, United Arab Emirates
- Front Office reception
- Starting in
- As soon as possible
- Duration of the contract
In the heart of this unique destination is Fairmont Dubai. Conveniently located, this luxury hotel in Dubai is just 10 minutes away from the world’s largest shopping centre – The Dubai Mall, Burj Khalifa, the tallest man-made structure in the world, and the Dubai Fountain, which shoots water as high as a 50-storey building, as well as being minutes from Dubai’s coastline with a number of popular beaches like Jumeirah beach. A few metro stops from the hotel is Mall of the Emirates – a multi level shopping mall that houses Ski Dubai, the Middle East’s first indoor ski resort and snow park.
The hotel is also directly connected to the metro system and is linked to the convention and exhibition areas of the Dubai World Trade Centre by a covered, air-conditioned bridge.
Recently completing a multi-million dollar lobby renovation, the hotel also boasts natural daylight throughout the majority of its meeting spaces located on the 33rd floor, while 394 guestrooms, suites, and penthouses provide a welcome retreat whether traveling on business, leisure or both.
An array of restaurants and lounges await you from Noire – the Middle East’s only dining in the dark concept, The Exchange Grill, a New York inspired steakhouse to Dokuz, an outdoor rooftop Turkish lounge or Catch, the contemporary American restaurant that serves sophisticated seafood with an energetic dining atmosphere.
Fairmont Dubai also features two of the trendiest night clubs in the city. Cavalli Club by international fashion designer Roberto Cavalli has quickly become one of Dubai’s most elite nightspots, while London Mayfair’s Cirque Le Soir brings a carnival atmosphere and spectacular theatrics.
For the business or leisure traveller seeking tranquility and relaxation, Fairmont Dubai offers The Spa, covering 40,000 square feet of leisure facilities featuring a Health Club and two rooftop swimming pools, providing breathtaking views of sunrise and sunset over an ever-changing Dubai skyline.