Guest Services Coordinator

[{{ $ctrl._job.status.name | translate}}] Guest Services Coordinator
Fairmont Grand Del Mar

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Job description

 

 

Guest Services Coordinator

 

Hotel Overview:

Just east of the Pacific and slightly north of Expectation.Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.
 

Summary of Responsibilities:

The Guest Services Coordinator responsibilities include, but are not limited to assisting all guests they come in contact with, primarily at the valet/bell stand on the front drive of the resort.   

  • The individual will also be responsible for assisting with guest requests by phone and in person. 
  • The Guest Services Coordinator will coordinate with Bell, Door and Valet attendants to have all tasks completed as efficiently as possible. 
  • This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues. 
  • A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.  

Qualifications:

  • High School graduate or equivalent is preferred. 

  • Previous experience is a plus.

  • Must have ability to communicate well both verbally and written.  Reading and counting is essential. 

  • Must have a valid California license and clean driving record.

  • Excellent communication and guest service skills.

  • Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions. 

  • An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is in order to provide a safe environment for themselves and to their coworkers. 

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift

 

Visa Requirements: Must be eligible to work in the US

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V
 

Requirements

See description

Job type
Full-time
Location
Carmel Valley, San Diego, CA, United States
Department
Other
Starting in
As soon as possible

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