Guest Services Supervisor
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Guest Services Supervisor

Fairmont Grand Del Mar

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Guest Services Supervisor

About the job

 

 

 

Guest Services SupervisorProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued. Hotel Overview: 

Just east of the Pacific and slightly north of Expectation.Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.
Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

 

Summary of Responsibilities: Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Guest Services team while ensuring all service standards are followed
  • Handle guest concerns and react quickly, logging and notifying proper departments
  • Attend regularly scheduled departmental meeting
  • Assist in managing the departmental budget and scheduling Colleagues accordingly
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
 

Qualifications:

  • Previous leadership experience in guest services preferred
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications preferred
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to communicate well both verbally and written.  Reading and counting is essential. 
  • Excellent communication and guest service skills.
  • Must have a valid California license and clean driving record. 
  • Ability to work evenings/weekends/holidays
  • Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions. 
  • Ability to work outdoors

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

 Visa Requirements: Must be eligible to work in the US

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 

Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V
 

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Guest Services Supervisor

Carmel Valley, San Diego, CA, United States

Full-time, Indefinite

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