Fairmont Heritage Place, Franz Klammer Lodge
Posted
Concierge
About the job
ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.
Summary of Responsibilities: Reporting to the Assistant Front Office Manger, responsibilities and essential job functions include but are not limited to the following:
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Consistently offer professional, friendly and engaging service
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Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
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Develop and maintain strong guest relationships to ensure loyalty
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Develop and maintain contacts with business partners, concessionaires, local community and vendors throughout Fairmont Hotels & Resorts
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Assist guests regarding hotel facilities in an informative and helpful way
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Address guest concerns and react quickly, logging and notifying proper departments
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Performs bartending functions
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Follow department policies, procedures and service standards
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Follow all safety policies
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Other duties as assigned
Qualifications:
- Previous customer service related experience preferred
- Previous Property Management System experience preferred
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must legally be able to perform bartending functions
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal & written communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work nights, holidays and weekends
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times Qualifications
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Frequent standing and walking throughout shift
Visa Requirements: Must be eligible to work in the US.
WHY WORK FOR ACCOR?
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To connect with us, please visit careers.accor.com.