Concierge

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Fairmont Heritage Place, Franz Klammer Lodge

Posted
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Job description

 

 

ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

 

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities. 

 

 

Summary of Responsibilities: Reporting to the Assistant Front Office Manger, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
  • Develop and maintain strong guest relationships to ensure loyalty
  • Develop and maintain contacts with business partners, concessionaires, local community and vendors throughout Fairmont Hotels & Resorts
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Address guest concerns and react quickly, logging and notifying proper departments
  • Performs bartending functions
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
 

Qualifications:

  • Previous customer service related experience preferred
  • Previous Property Management System experience preferred
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must legally be able to perform bartending functions
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work nights, holidays and weekends
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times Qualifications

 

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

 

Visa Requirements:  Must be eligible to work in the US.  

WHY WORK FOR ACCOR?

We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. ​​​​​​​We’re so much more than hotels— We are a worldwide Augmented Hospitality leader. We’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30 hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

 

To connect with us, please visit careers.accor.com.

 

 

Requirements

See description

Job type
Full-time
Location
Telluride, CO, United States
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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