[{{ $ | translate}}] Doorperson
Fairmont Heritage Place, Ghirardelli Square


Job description



DoorpersonA smile and warm greeting is what our Guests & Owners will receive when staying at Fairmont Hotels & Resorts. As a Doorperson, your engaging personality will make a lasting impression when our Owners & Guests arrive at the Residence Club.


Property Overview:

The cornerstone of Ghirardelli Square, Ghirardelli's illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square.  Our residential-style, all-suite luxury boutique hotel allows guests to experience one of the city's most precious jewels in a new and intimate way. Offering one, two and three bedroom luxury vacation rentals in San Francisco - complete with gourmet kitchen, living room with fireplace and dining area - Fairmont Heritage Place, Ghirardelli Square affords all the comforts of home with the world class service of Fairmont Hotels & Resorts that today's discerning travelers have come to expect.


Summary of Responsibilities: Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Open car doors for arriving and departing guests while greeting them warmly
  • Anticipate owners’ and guests’ needs and provides assistance without being asked
  • Work closely with the Butlers/Bellpersons to provide a warm and seamless arrival and departure
  • Secure and retrieve vehicles within and from the parking facility in keeping with the Clubs valet parking procedures when needed
  • Unload and assist transfer of luggage to Butler/Bellperson per guest and owner preferences upon their arrival and assist Butler with loading luggage into vehicles upon their departure
  • Identify and communicate owner and guest preferences creating personalized experiences
  • Efficiently execute requests from Concierge Supervisors
  • Serve all owners and guests with an outstanding attitude, attentiveness to detail, and ownership and follow through with all responsibilities
  • Assist with butler duties when butler is not present, in order to fulfill guest and owner needs in a timely manner
  • Work with Assistant Residence Managers as needed for monitoring secure access
  • Provide house car transportation in accordance with club policies and State driving regulations as needed
  • Responsible for securing keys for all guest vehicles and house car
  • Ensure that the house car is kept secure, clean inside and outside and appropriate amount of gas remains at the end of the day; may fill house car with gas as needed and/or if butler is unavailable
  • Maintain the cleanliness and organization of the Porte Cochere, Lobby Entrance and parking facility
  • Assist butlers with providing valet of bicycles, golf equipment and in accordance with the club procedures
  • Knowledge of area offerings and activities, regional attractions and events, ground transportation and additional information
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow departmental policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned


  • Previous experience in a similar role preferred
  • Previous customer service related experience required
  • Must hold a current valid California Driver's License
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

  • Frequent lifting and carrying up to 50 lbs
  • Constant standing and walking throughout shift

  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps

Visa Requirements:  Must be legally entitled to work in the United States.  Employment is conditional upon ability to produce acceptable documentation establishing that one is legally entitled to work in the United States within three days of your date of hire.


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!




See description

Job type
Fisherman's Wharf, San Francisco, CA, United States
Starting in
As soon as possible

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