Guest Services Manager

[{{ $ctrl._job.status.name | translate}}] Guest Services Manager
Fairmont Jaipur

Posted

Job description

 

 

Guest Services ManagerProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

 

Hotel Overview

Fairmont arrives in India

A leader in the global hotel industry, Fairmont Hotels & Resorts offers guests an extraordinary collection of iconic luxury properties, including New York’s The Plaza, Shanghai’s Fairmont Peace Hotel and London’s The Savoy. We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opened on 9th August 2012.

As the stunning capital of the Indian state of Rajasthan, Jaipur—known as the ‘Pink City’—beckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues. Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the region’s grand Mughal palaces. Amid pristine gardens and elegant water features, the hotel offers 199 spacious, beautifully appointed guest rooms—featuring traditional decor, large bathrooms and the utmost in luxurious details. Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60,000 square feet) of conference space, the largest in the region. With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over.

 

 

Summary of Responsibilities: Reporting to the Director Operations responsibilities and essential job functions include but are not limited to the following: 

    • Mobilizes all the hotel's managers around a common project: implementation of the VOG on a lasting basis.
    • Drives forward an approach that fosters consistency between the different departments. Each hotel represents a single team, a single project.
    • Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel.
    •  Challenges the heads of department to reach the targets set by the brand and by the hotel.
    •  Organizes actions to raise all employees' awareness about Fairmont Brand, Guest experience if necessary for employees and/or their managers.
    • Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages cross-departmental working, and provides support for the introduction of organizational changes.
    • Ensures that the action plans of the VOG remain at least within the allocated budget and at best result in an increase in productivity.
    • Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimized.
    • Drive Leading Quality Assurance Standard adherence across the departments along with Department’s heads and L&D Manager.
 

Qualifications:

  • Previous leadership experience in a similar role required
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Visa Requirements: Indian Nationality required

 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 

Requirements

See description

Job type
Full-time
Location
Jaipur, India
Department
Other
Starting in
As soon as possible

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