Front Office Manager

[{{ $ | translate}}] Front Office Manager
Fairmont Jakarta

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Job description




Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!


Hotel Overview:

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square meter ballroom.


Summary of Responsibilities: Reporting to the EAM of Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Ensure all sections are performing up to achieve the goal
  • Conduct team shift briefing to share operational information
  • Share strategical information
  • Provides support to section leaders in delivering smooth operations
  • Monitor performances of all FO section on daily operations
  • Maintain expenses to achieve financial goal
  • Monitor supplies stock and order
  • Plan the expenses to detail following to operational requirement
  • Communicate to purchasing department to follow up on purchase requisition
  • Involved on yearly budget and plan on CAPEX and expenses
  • Build loyalty and relationship with guest
  • Maintain relationship with regular guest by inviting to event such as a GM cocktail
  • Self introduction to first timer guest and offer assistance
  • Ensure guest experience for every guest 


  • Excellent written and verbal communication, interpersonal and leadership skills
  • Degree or Diploma in Hospitality Management is an asset
  • Minimum of 1 year previous proven supervisory experience
  • Advance level of Opera PMS is an asset
  • Strong guest service orientation and training skills background required
  • Experience with a Hotel loyalty program is an asset
  • Computer proficiency in a Windows environment (Word, Excel, Power Point)
  • Self-motivated and energetic
  • Good presentation and influencing skills
  • Flexible and able to embrace and respond to change effectively

Visa Requirements:

Indonesia Nationality only APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


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Job type
DKI Jakarta, Indonesia
Starting in
As soon as possible

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