Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Fairmont Miramar Hotel & Bungalows

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Job description

 

 

 

 

 

Front Desk AgentFirst impressions are everything! As a Front Desk Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. Hotel Overview:  Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market. 

 

Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests with hotel inquiries and concerns
  • Provide guests with hotel facilities/amenities in an informative and helpful way
  • Follow policies, procedures and service standards
  • Other duties as assigned
 

Qualifications:

  • Proficiency in English (verbal and written), second language an asset
  • Previous hospitality customer related experience preferred
  • Previous Property Management System (Opera) experience preferred
  • Computer literate in Microsoft Window applications an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to work all shifts including overnight

Physical Aspects of Position (include but are not limited to): 

  • Standing and walking throughout shift
  • Kneeling, pushing, pulling, lifting
  • Ascending and descending ladders, stairs and ramps

Visa Requirements:  Must have proof of eligibility to work in the United States.

 APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Fairmont Miramar Hotel & Bungalows is proud to be an Equal Opportunity Employer

EOE/M/F/DV

 

 

Requirements

See description

Job type
Full-time
Location
Wilshire Montana, Santa Monica, CA, United States
Department
Other
Starting in
As soon as possible

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