Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Fairmont Mount Kenya Safari Club

Posted
Interested in this opportunity ?

Job description

 

Reception AgentFirst impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. Hotel Overview: 

Everyone agrees that the Mount Kenya Safari Club Nanyuki is an exclusive retreat.  Situated some one hundred and ninety kilometres to the north of Nairobi, on the slopes of Mount Kenya, it has a reputation for relaxed elegance.  Many of the world's famous names, be they royalty, film stars or merely the rich, seek it out as a secluded haven where, although you do your safari during the day, you always dress for dinner.

 

Summary of Responsibilities: Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned
 

Qualifications:

  • Proficiency in English (verbal and written), second language an asset
  • Previous customer related experience preferred
  • Previous PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:  Eligible to work in Kenya

 APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

 

Requirements

See description

Job type
Fulltime job
Location
Nyeri County, Kenya
Department
Other
Starting in
As soon as possible

Other suggested jobs

{{:: 'HEAD COFFEE ROASTER' | ellipsis : 40 : true }}

{{:: 'Hosco Talent Search on behalf of a Coffee speciality outlet in Kuwait' | ellipsis : 35 : true }}

{{:: 'Sales Manager' | ellipsis : 40 : true }}

{{:: 'Classic Fine Foods' | ellipsis : 35 : true }}

{{:: 'Assistant(e) de Direction' | ellipsis : 40 : true }}

{{:: 'Le Clos Barisseuse' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Kitchen Attendant
Mont-Tremblant, Canada
Spa Attendant
Downtown Core, Singapore
IT Supervisor
Chancheng Qu, Foshan Shi, China
Server
Mont-Tremblant, Canada
Host / Hostess
Mont-Tremblant, Canada
View 1334 other offers