Guest Room Attendant

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Fairmont Nanjing

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Job description


Room Attendant
First impressions are everything! As a Room Attendant we want our Guests to see a sparkling lobby every time they walk in. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality.

Summary of Responsibilities:
Reporting to the Floor Supervisor, responsibilities and essential job functions include but are not limited to the following:

· Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, etc, as per Fairmont standards.
· Responsible for signing in and out master keys daily
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
· Reports damage or malfunction in hotel rooms to superior
· Maintains equipment in proper state of cleanliness and repair
· Maintains a section room report
· Meets with superior and takes on daily assigned tasks
· Reports and submits lost and found articles to superior immediately
· Report guest complaints to superior immediately
· Reports unusual behavior/activities on floors to supervisor
· Records room status in allocated section accurately
• Complies with hotel’s health, safety and hygiene policy
· Adheres to personal grooming and hygiene standards
· Attends meetings and training sessions as required
· Creates and maintains floral arrangements
· Carry out valet services when required including delivery of linen or processing laundry orders

Qualifications:

  • High School diploma, vocational training and/or 1 year work experience
  • Basic understanding of the English language
  • Fluent in Mandarin (written & verbal)
  • Previous experience in luxury hotel environment preferred

Visa Requirements:


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job type
Full-time
Location
Nanjing, China
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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