Assistant Executive Housekeeper

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Fairmont Pacific Rim

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Job description

 

Assistant Executive Housekeeper
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
  
Summary of Responsibilities:
Reporting to the Director of Housekeeping, the Assistant Executive Housekeeper is responsible for supporting the Director in ensuring the cleanliness of the entire Hotel, managing and administrating the Housekeeping operation and ensuring Guests receive the highest possible level of efficiency, services and comfort.
  • Support the successful performance of all aspects of the Housekeeping Department, including Laundry and Uniforms.

  • Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability

  • Assist in ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department

  • Ensure effective Colleague planning, selection, training and development strategies are in place as directed by the Director of Housekeeping

  • Assist in establishing and driving the development, implementation and maintenance of a Fairmont and FORBES Five Star standards, Leading Quality Assurance based training manual, which is a live manual requiring continual updating.

  • Search for industry trends, and implement enhancements to product and service.

  • Champion Preventive Maintenance Programme by partnering with Engineering department to achieve the highest Perfect Room standards.

  • Ensure the success of guestroom readiness according to guests’ preference for playing a key instrument in Rooms Controlling programme.

  • Champion Housekeeping Quality Assurance programs and lead for the success.

  • Provide leadership support to ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews, coaching and career development discussions

  • Take lead in guest recovery, addressing guest comments and concerns as well establishing tracking to understand root cause of areas of opportunity.

  • Assist as needed with renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors.

  • Provide assistance in planning, organization and implementation of all deep cleaning & job cycle projects for guestrooms and public areas.

  • Ensure the necessary resources; functional tools & equipment including linen are readily available.

  • Develop and maintain close and effective working relationship with all supporting departments

  • Contributor in developing the hotel wide strategic goals and plans

  • Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.

  • Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.

  • Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met

  • Be an advocate of set departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague job satisfaction.

  • Other duties as assigned

 

Qualifications:

  • Minimum 5 years’ experience in a Housekeeping management role either as Housekeeping Manager or same timeframe as previous Assistant Executive Housekeeper required

  • High volume and luxury five diamond operation experience preferred

  • Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.

  • Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset

  • Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination.

  • Ability to analyze data and trends and create strategies for improvement

  • Strong administration and organizational skills are required for this key position.

  • Excellent communication skills, both written and oral. 

  • Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.

  • Working knowledge of Outlook, Property Manager, Word and Excel.

  • Must be highly organized and energetic and possess the ability to get the job done.

Visa Requirements: Applicants must be legally eligible to work in Canada

 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

Requirements

See description

Job type
Fulltime job
Location
Central, Vancouver, Canada
Department
Other
Starting in
As soon as possible

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