Front Desk / Guest Services Agent - Seasonal (June - October)

[{{ $ctrl._job.status.name | translate}}] Front Desk / Guest Services Agent - Seasonal (June - October)
Fairmont Pacific Rim

Posted

Job description

Do you want to…
  • Work for the #1 city hotel in Canada,
  • Lead an extraordinarily team,
  • Elevate your career with a global luxury brand offering extensive development opportunities,
  • Utilize global perks & privileges & enjoy a completive wage attractive benefits package?
Then you might be our next Guest Services / Front Desk Agent.
 
In your new role, you will model our values of respect, integrity, teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams. Hotel Overview:

At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Summary of Responsibilities: Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

 

 
 
Qualifications:
  • Proficient in the English language (verbal & written), second language is an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment 
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous guest-related experience required
  • Previous PMS experience an asset 
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation 
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Hospitality Diploma is an asset
  • Must be flexible in terms of working hours
  • Must have the ability to handle cash effectively and accurately 

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist those without a visa.

Requirements

See description

Job type
Full-time
Location
Central, Vancouver, Canada
Department
Other
Starting in
As soon as possible

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