Overnight Front Desk/Royal Service Agent

[{{ $ctrl._job.status.name | translate}}] Overnight Front Desk/Royal Service Agent
Fairmont Pacific Rim

Posted

Job description

 

Do you want to…

 

- Elevate your career with a global luxury brand offering extensive development opportunities,

- Utilize global perks & privileges & enjoy a completive wage attractive benefits package?

 

Then you might be our next Overnight Front Desk / Royal Service Agent.

 

In your new role, you will model our values of respect, integrity, teamwork and empowerment.Hotel Overview:

At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Summary of Responsibilities: Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following:

  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Consistently offer professional, friendly and engaging service
  • Register and check out guests, which includes securing payment.
  • Maintain accurate records of daily transactions.
  • Handle guest requests effectively and promptly.
  • Provide information on hotel and resort services.
  • Cash handling, which includes currency exchange and balancing a float.
  • Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.
  • Serve as a sales agent promoting and up-selling hotel services.
  • Promote a professional team environment.
  • Monitor rooms’ inventory to assist in maximizing rooms’ revenue.
  • Maintain an excellent working rapport with all departments in the hotel.
  • Have a good working knowledge of Royal Service functions.
  • Coverage of overnight shifts and duties as assigned
  • Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
  • To be Health & Safety conscious and actively involved in maintaining a safe work environment.
  • Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
  • Performs any and all other tasks which are assigned by management.
  • Upholds the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials and applying 5 Diamond Service Standards at all times.

 

 
Qualifications:

• Proficient in the English language (verbal & written), second language is an asset • Must be able to handle a multitude of tasks in an intense, ever-changing environment • Ability to focus attention on guest needs, remaining calm and courteous at all times • Previous customer related experience an asset • Previous PMS experience an asset • Computer literate in Microsoft Window applications an asset • Must be able to type 25 words per minute • Must possess a professional presentation • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively with fellow colleagues as part of a team • Hospitality Diploma is an asset • Must be flexible in terms of working hours • Must have the ability to handle cash effectively and accurately

Physical aspects of the position include but are not limited to the following: 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
 

Requirements

See description

Job type
Full-time
Location
Central, Vancouver, Canada
Department
Other
Starting in
As soon as possible

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