Relief Night Manager

[{{ $ | translate}}] Relief Night Manager
Fairmont Pacific Rim

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Job description


Relief Night Auditor/Night Manager

As Night Manager at the Fairmont Pacific Rim, you are the leader of a dynamic team who ensure the highest level of service for our guests. Our successful candidate will be able to manage a busy night life in our lobby for a portion of the week – supporting our valets, front desk and security while still completing our night audit processes. You will direct a strong and dedicated team to achieve fantastic results, collaborating across departments in the hotel. This is an excellent role for someone interested in moving ahead in their career – you will have a dedicated team and results which you will help your team achieve.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:             
  • Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced
  • Prepare daily management reports as required
  • Complete the update process on the front office system per established system guidelines
  • Complete system back-ups as required
  • Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
  • Balance and audit all Front Office postings and settlements
  • Verify that all departments have posted all their revenues
  • Reconcile the food and beverage point of sale system, for each outlet, to the PMS system;  record and adjust entries
  • Reconcile all miscellaneous revenue sources to the PMS system
  • Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of the Fire Panel, ensuring guest safety is followed by all hotel staff
  • Maximize room revenue through implementing and supporting agreed upon Revenue Management strategies and practices
  • Oversee group business, reviewing and ensuring details of conference resumes are met
  • Review arrival reports and VIPS's to ensure all special requirements are met or exceeded
  • Lead all hotel employees working the overnight shift
  • Provide support for operational departments
  • Coach and train existing and new team members
  • Report any defects or maintenance concerns
  • Other Duties as assigned
  • Previous front office or accounting experience required
  • Computer literate in Microsoft Window applications and relevant computer applications required
  • University/College degree in a related discipline an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position ( include but are not limited to): 
  • Contsant standing and walking throughout shift


Visa Requirements: Candidates must have obtained work authorization to work in Canada
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!



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Job type
Central, Vancouver, Canada
Starting in
As soon as possible

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