Reservation Agent

[{{ $ctrl._job.status.name | translate}}] Reservation Agent
Fairmont Peace Hotel

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Job description

 

 

 

Reservation Agent

 

Hotel Overview:

荣耀、传奇、奢华——坐落在上海黄浦江畔的和平饭店,其浓墨重彩的辉煌历史让远东其他所有酒店都黯然失色。设有270间装潢典雅的客房和套房,6座餐厅及酒廊,声名显赫的和平厅,和费尔蒙屡获殊荣的蔚柳溪水疗馆。

 

Proud, legendary and lavish, Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows that of any other hotel in the Far East. Features 270 elegantly appointed guestrooms and suites with a selection of six restaurants and lounges, the historic Peace Hall and Fairmont’s award-winning Willow Stream Spa.

 

Summary of Responsibilities:

Reporting to the Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Ensure prompt and courteous service is extended to both internal and external customers
  • Escort general inquiries on site inspections
  • Prioritize all telephone calls and in-person visitors, scheduling appointments as required
  • Prepare and disseminate month-end reports
  • Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
  • Follow departmental policies and procedures
  • Follow all safety  policies
  • Other duties as assigned

 

 

Qualifications:

  • Previous Reservation experience preferred
  • Computer literate in Microsoft Window applications and\or relevant computer applications required 
  • University/College degree in a related discipline an asset
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift

 

Visa Requirements:

本职位只对中国公民开放。

This position is only open to Chinese citizens

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

Requirements

See description

Job type
Full-time
Location
WaiTan, China
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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