Reservations Agent

[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Fairmont Peace Hotel

Posted

Job description

 

Reservation AgentAt Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

 

Hotel Overview: 

The Fairmont Peace Hotel Shanghai is Shanghai's legendary landmark in the heart of the Bund, since 1929. It is the iconic building located right in the center of the Bund where Shanghai's finest epicurean lifestyle is defined by all the award-winning restaurants and bars. It is also in the unrivaled shopping area on Nanjing Road, where it is the perfect place to explore Shanghai's spectacular scenery and vibrant lifestyle. Hotel features 270 elegantly appointed guestrooms and suites with a selection of six restaurants and lounges, the historic Peace Hall and award-winning Willow Stream Spa.

 

Summary of Responsibilities: Reporting to the Reservation Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists while ensuring accuracy, as required
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

 

Qualifications:

  • Previous customer related experience required
  • Previous Property Manager System experience preferred
  • Computer literate in Microsoft Window applications required
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! 

Requirements

See description

Job type
Full-time
Location
WaiTan, China
Department
Other
Starting in
As soon as possible

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