Director, Catering & Conference Services

[{{ $ | translate}}] Director, Catering & Conference Services
Fairmont Pittsburgh


Job description


Director, Catering & Conference Services


At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Catering & Conference Services will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client. Hotel Overview:  Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

 Summary of Responsibilities: Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:   

  • Consistently offer professional, friendly and engaging service.Direct and manage all activity related to the Catering, Conference Services &/or Events office; ensuring all service standards are followed.
  • Balance operational, administrative and Colleague needs; while ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with.
  • Coordinate necessary training for department colleagues, to ensure opportunity for growth and success in their current roles and future career are available.
  • Conduct annual performance reviews for all department colleagues.
  • Responsible for all catering events from booking to execution, and all conference service events from file turnover to execution.
  • Prepare an annual budget for approval, and administer that budget in a fiscally responsible manner.
  • Develop annual business and marketing plans for the department, in conjunction with the Director of Sales & Marketing.
  • Work closely with the Director of Sales & Marketing to prepare monthly forecasts and departmental budgets, ensuring accuracy and achievement.
  • Ensure that function bookings, group resumes, contracts, conference agendas, event orders, etc are prepared and distributed accurately and efficiently to ensure operational success.
  • Actively review all Voice of the Guest results on a frequent basis, communicating results to all colleagues within the department. Ensure that successes are built upon and develop action plans, when necessary, to address any deficiencies.
  • Conduct any/all site inspections as required.
  • Handle protocol and VIP related activities/events/groups.
  • Participate and/or lead necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
  • Assist in ensuring meeting and function rooms are properly maintained at all times liaising with Banquet operations.
  • Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
  • Play active role in local community through associations, memberships and involvement.  Be an ambassador of the hotel within the local community.
  • Other duties as assigned.
  • Previous leadership experience within luxury market, and similar role, required.
  • Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Social Tables preferred).
  • University/College degree in a related discipline required.
  • Excellent communication skills, both written and verbal required.
  • Strong leadership, excellent interpersonal skills, and problem solving abilities.
  • Highly responsible, reliable and ethical.  A reputation for honesty and integrity.
  • Results oriented and highly motivated self-starter.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Possess and/or obtain CMP/CPCE certification within two years.
  • Ability to work days, nights and weekend; when necessary.

Physical Requirements:

  • May require exerting up to 30 pounds of force occasionally to lift, push, pull or carry.

Visa Requirements: Must have proof of valid US work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,300 hotels, resorts and residences across 100 different countries.
With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, AccorHotels has been providing savoir-faire and expertise for more than 50 years.
In addition to its core hospitality business, AccorHotels has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge services, co-working, dining, events management and digital solutions.
Relying on its global team of more than 250,000 dedicated staff, AccorHotels is committed to fulfilling its primary mission: to make every guest Feel Welcome.  Guests have access to one of the world’s most attractive hotel loyalty programs - Le Club AccorHotels.   
AccorHotels plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth.
From 2008, the AccorHotels Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society.
Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States.
For more information or to make a reservation, please visit or Or join and follow us on Twitter and Facebook.



See description

Job type
Downtown, Pittsburgh, PA, United States
Starting in
As soon as possible
Contract duration

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