ButlerWarm, engaging service that anticipates our guests’ needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler, where your exemplary standard of care and personal attention will make our guests feel not only comfortable, but also valued.
Summary of Responsibilities: Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Work in conjunction with Housekeeping and Engineering team to ensure that the suites and villas are in immaculate condition at all times in preparation for guest arrival.
Daily communication with Housekeeping and Food & Beverage employees in relation to the needs of current and arriving guests with Butler service.
Oversee the cleaning and maintenance of suites and villas by housekeeping staff to ensure guests are not disturbed unnecessarily.
Handles all flight re-confirmations, dinner reservations wake-up calls etc.
Assist with the training of Housekeeping and Food & Beverage staff on any special requirements related to Butler service guests.
Work closely with all related operations colleagues to ensure guest needs are handled in a timely professional manner.
Work closely with the Food and Beverage department to ensure the guest receives a consistent level of service at each dining experience including all guest preferences are followed accordingly
Unpack and pack personal clothing of guests as requested.
Work closely with other departments to ensure that all guest information and requirements are adhered to.
Act as sales person to maximize room and or transportation revenue (upselling) and promote outlets and other hotel facilities and services.
In addition, other duties as may be required as directed by your Manager
- Minimum 2 years experiences in a butler position in a luxury environment.
- Excellent communication skills both written and spoken.
- Proven ability to maintain confidentiality in relation to guest information.
- Good knowledge of both Rooms and Food & Beverage operations.
Good knowledge of tourist destinations in Bali
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Due to Indonesian law and regulations, this position is only opened for local hiring (Indonesian passport holder).
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
- Job type
- Fulltime job
- Bali, Indonesia
- Starting in
- As soon as possible