Restaurant/Outlet Manager

[{{ $ctrl._job.status.name | translate}}] Restaurant/Outlet Manager
Fairmont Sanur Beach Bali

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Job description

 

Restaurant ManagerAt Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure your Outlet is both a preferred dining destination and workplace. Hotel Overview:  Fairmont Sanur Beach Bali is a world-class all-suite-and-villa resort set amidst four hectares of lush tropical gardens. Only 25 minutes from the Ngurah Rai International Airport, the property is located along 200m of golden beach in the Sanur district in southeast Bali. Once a fishing village, Sanur is today full of historical charm and a hub for Balinese art, culture and tradition well away from the hustle and bustle of the rest of the island. Summary of Responsibilities: Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

  • Maintain complete knowledge of and ensure staff's compliance with all departmental/hotel policies and procedures.
  • Establish the day's priorities and assign production and preparation task tostaff to execute.
  • Review daily specials and offer feedback to DO F&B.
  • Review special function sheets and make note of any changes; post function sheets for the next 7 days.
  • Meet with DOF&B to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
  • Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks.
  • Take physical inventory of specified food items for daily inventory.
  • Review the market list.
  • Spot check the day’s supplies and ensure that they are received and stored correctly.
  • Communicate needs with Purchasing /Storeroom personnel. Ensure quality of products received.
  • Meet with the Chief Steward to review equipment needs, cleaning schedule/project status, health/safety and sanitation follow up.
  • Ensure that staff report to work as scheduled; document any late or absent employees.
  • Coordinate breaks for staff.
  • Inspect grooming and attire of staff; rectify any deficiencies.
  • Check and ensure that all opening duties are completed to standard.
  • Ensure that each bar work area is stocked with specified tools, supplies and equipment to meet the business demand.
  • Ensure that recipe cards, production schedules, photographs are current and posted.
  • Check Micros printers on the line; ensure they are in working order and there is enough paper available for the shift.
  • Ensure that all Bartender staff prepares menu items following recipes and yield guides, according to department standards.
  • Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
  • Work on line during service and assist wherever needed.
  • Be aware of any shortages and make arrangements before the item runs out.
  • Ensure that F&B Service Staff are informed of 86'd items and amount of available menu specials throughout the meal period.
  • Observe guest reactions and confer with service staff to ensure guest satisfaction.
  • Promote positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions /activities to respond accurately to any guest inquiry.
  • Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
  • Conduct frequent walk through of each Bar and Restaurant area and direct respective personnel to correct any deficiencies.
  • Ensure that quality and details are being maintained.
  • Inspect the cleanliness of the line, floor, and all working stations.
  • Direct staff to rectify any deficiencies.
  • Ensure that staff maintain and strictly abide by state sanitation/health regulations and hotel requirements.
  • Maintain proper storage procedures as specified by Health Department and hotel requirements.
  • Instruct staff in the correct usage and care of all machinery in the Restaurant operation, stressing safety.
  • Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  • Develop new menu items, test and write recipes. Assist Catering department with developing special menus for functions; meet with clients as requested.
  • Supervise and direct the organization and review sales and food cost daily; resolve any discrepancies with the Controller.
  • Minimize waste and maintain controls to attain forecasted food and labour costs.
  • Ensure that excess items are utilized efficiently.
  • Monitor and ensure that all closing duties are completed to standard before staff sign out.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Oversee and direct training of new hires in specified phases of the kitchen operation. Maintain an on-going training program for existing staff. Re-evaluate positions in the kitchen and make changes wherever necessary.
  • Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to hotel standards.
  • Conduct scheduled performance appraisals.
  • Interview and hire new personnel according to hotel policies and standards.
  • Prepare weekly work schedules for all personnel in accordance with staffing guidelines and forecasted labor costs.
  • Adjust schedules throughout the week to meet business demands. Prepare daily/weekly payroll reports.
  • Document pertinent information in the log book and follow up on items noted during other shifts.
  • Successful completion of the training/certification process.
  • Establish and maintain a Daily Log Book.
  • Monitor guest comments and provide suggestions for corrective action.
  • In addition, other duties as may be required as directed by your F&B Manager / DOF&B.

 

Qualifications:

  • Previous Food and Beverage leadership experience required
  • Previous Point of Sale System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Due to Indonesian law and regulations, this position is only opened for local hiring (Indonesian passport holder).

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!  ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Requirements

See description

Job type
Fulltime job
Location
Bali, Indonesia
Department
Other
Starting in
As soon as possible

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