Front Office Service Executive

[{{ $ | translate}}] Front Office Service Executive
Fairmont Singapore & Swissôtel The Stamford

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Job description


Front Office Service Executive


This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. Provide assistance at the front desk and carries out training, colleague development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results. 




Hotel Overview: Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.




Summary of Responsibilities:


Reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following:


  • Focus on customer service and ensure guest needs are attended promptly at the front desk
  • Assist guests with check in and checkout, and other cashiering duties
  • Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  • Maximizing room revenue by up-selling
  • Establish main point of contact for guests and to handle all enquiries in a friendly and effective manner
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Meet, greet and provide rooming for VIP guests
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
  • Ensure cleanliness and appearance of front desk and related areas
  • Ensure strict compliance of the credit card privacy – PCI, Cash Float SOP and Hotels’ Fire and Emergency procedure
  • Supervise and ensure the smooth and efficient daily operation of the front desk
  • Provide assistance of the front office areas such as front desk, airline desk, groups, rooms controlling and lobby greeters
  • Perform any related duties and special projects as requested by the front office manager/assistant front office manager/reception and duty manager 






  • Minimum Diploma in Hospitality or related field
  • Sound Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
  • Knowledge of Opera would be of advantage    
  • Read, write and speak English fluently
  • Sound decision making
  • Well-groomed, good interpersonal and communication skills
  • Leadership/People management skills
  • Detail-oriented, organized and very flexible with working extended hours
  • Energetic with positive attitude

  • Able to work under pressure and independently  

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster growth and reward your efforts. Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with you playing a part, you will help make your ambitions real. An exciting future awaits!


We regret to inform that only shortlisted candidates will be notified.





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