Director of Housekeeping

[{{ $ | translate}}] Director of Housekeeping
Fairmont Singapore


Job description

Director of Housekeeping

The Director of Housekeeping is responsible for the smooth and efficient functioning of all housekeeping operations, laundry & public areas.


Hotel Overview: Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

Summary of Responsibilities:

Reporting to the Hotel Manager, Swissotel The Stamford, responsibilities and essential job functions include but are not limited to the following: 
  •  Ensure the departments within the scope of responsibility adhere to all hotel’s policies and procedures
  • Assume other authorities pertaining to the areas of responsibility as delegated by the Hotel Manager
  • Initiate and maintain effective communication between his/her department and all other operating departments
  • Maintain effective communication between his/her department and the Hotel Manager
  • Present his/her department’s view points at all Department Head Meetings
  • Constantly select, train, supervise, groom and terminate, when necessary, any persons within the scope of responsibility
  • Responsible for the negotiation in best favorable terms of any Outsourcing contracts in all departments required in order to maintain staffing levels
  • Initiate and maintain programs which control and decrease the Department’s operating expenses in labour, equipment, materials and supplies
  • Develop staff within the area of responsibility
  • Periodically review and update performance levels  (TQM, PMP)
  • Supervise, guide, schedule, discipline and evaluate all staff in the areas of responsibility
  • Prepare related budget for labour, linen, guest rooms and cleaning supplies
  • Ensure 100% completion of all Maintenance Programs, based on yearly budget
  • Periodically review and re-evaluate all equipment and make recommendations when additional purchases and replacements are needed
  • Periodically review and re-evaluate all supplies
  • Monitor the quality of all goods and services supplied to the department and maintain the standards set by RC Hotels and by Corporate
  • Periodically review and update labor standards, based on MOM regulations
  • Approve and submit on time to the Finance Department all invoices for goods and services rendered
  • Prepare annual recommendations for capital expenditure in areas covered by scope of responsibility for management approval
  • Implement and continually administer all aspects of the guest room supply control program
  • Periodically conduct physical inventory of room linen, as well as guest room supplies
  • At least annually prepare requisitions for management approval to ensure par stock for all items. 
  • Periodically review and update if necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies
  • Inspect rooms and public areas daily
  • Understand workings and procedures of Front Office and other related departments
  • Conduct meetings with all colleagues on a regular basis
  • Ensure Maintenance and further improvement of all TQM programs
  • Ensure that all security policies and procedures are compiled in all departments and areas under his/her responsibility ie. Master keys, lost & found, linen/guest supplies & all property management equipment, etc
  • Establish and maintain contact with trade associates, professional organisations, and industry publications for improvement of procedures and new technological advances
  • Comply with Brand, Hotel and department policies and procedures at all times
  • Carry out any other duties as and when assigned by the Management of the Hotel and department.  


  • Tertiary Education or Professional Qualification in Hotel Management
  • At least 10 years  of  experience in Housekeeping, Laundry and Public Areas
  • Excellent in verbal and written English
  • Degree / Diploma in Hotel Management
  • Product Leader, Innovative and strong in planning and organizing
  • Presentable, well groomed with leadership quality
  • People-oriented
  • Able to work under pressure and independently

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit:  or to learn more about Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts and the extraordinary opportunities that exist.



At Fairmont Singapore and Swissôtel The Stamford we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster growth and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with you playing a part will help make your ambitions real. An exciting future awaits!


We regret that only shortlisted candidates will be notified. 




See description

Job type
Downtown Core, Singapore
Starting in
As soon as possible

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