[{{ $ctrl._job.status.name | translate}}] Learning and Development Coordinator
Fairmont the Palm Dubai


Job description

Learning & Development Coordinator

At Fairmont Hotels & Resorts, we offer exciting learning and development opportunities and initiatives to our Colleagues and Leaders. As Learning and Development Coordinator, you will be assisting the L&D Manager in managing the department and support hotel strategies in the areas of recruitment, retention, training and development.

Hotel Overview:

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property plus 24-hour in-room dining—offer a mix of culinary and entertainment options that mirror Dubai’s cosmopolitan air including Indian and Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club

Summary of Responsibilities:

Reporting to the Learning and Development Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Conduct training programs including but not limited to
Hotel Orientation
Train the Trainer
Supervisory Skills Program
Soft Skills modules
Heartist and other Brand related colleague trainings.
Develop training content and conduct training courses for colleagues and supervisors.
Manage cross training across the hotel.
Conduct regular review of Colleague’s PMP, PDI and Development plans and provide feedback to the leaders on timelines and quality of submission.
Maintains and updates Communication channels on a regular basis.
Maintains training records by ensuring all trackers are up to date.
Handles all the administrative duties for the Learning & Development function; such as communicating the training calendar, organizing training venues, monitoring attendance and feedback
Compiles all L&D reports on a monthly, quarterly and yearly basis.
Ensures that the hotel grooming policy is communicated and adhered to.
Lead the Heartist Committee and spearhead employee recognition activities.
Lead the Internship program of the hotel.
Assists and support colleague activities and events throughout the year.
Assists with other Human Resources administration function.



Previous experience in Learning and Development is an advantage.
1-2 years Hotel experience in an administrative function is required.
Charismatic, highly organized, energetic, fun and creative
Able to develop strong relationships with Colleagues and Leaders
Highly passionate about the company Mission, Promise and Values
Highly passionate Guest Service
Computer literate in Word, Excel, PowerPoint and Outlook
Possesses excellent interpersonal and communications skills
Exceptional public speaking skills
Able to prioritize and organize work assignments
Positive and supportive team member
Able to identify hotel training needs by conducting focus groups and analyzing hotel measurements

Visa Requirements:

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com, www.raffles.com and www.swissotel.com to learn more about our brands and the opportunities that exist!


As a leader in the global hospitality industry, we provide global hospitality expertise and resources that enhance the value of our brands. Our teams are guided by values of Collaboration, Respect, Integrity and Performance. We employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Known by travelers throughout the globe, some of these world-class hotels include The Fairmont Banff Springs, Raffles Hotel, Singapore, The Fairmont San Francisco and London's famed Savoy Hotel. The company also owns Fairmont Heritage Place and Fairmont Residences, which offer luxury vacation ownership and residential properties.
Job type
Fulltime job
Dubai, United Arab Emirates
Human Resources
Starting in
As soon as possible
Latest start date
September 2018
More than 1 year

Fairmont the Palm Dubai

Fairmont The Palm, named after Dubai's iconic Palm Jumeirah, is located on the world’s largest man-made island shaped in the form of a palm tree. This luxury beachfront Dubai resort showcases unrivalled views of the Arabian Gulf and provides easy access to Dubai’s attractions, the Dubai International Airport, some of the city’s best shopping with Mall of the Emirates, Marina Mall and The Dubai Mall, in addition to numerous golf courses in Dubai.

This 5 star hotel resort in Palm Jumeirah features 381 guest rooms and suites, including two Presidential Suites and a Fairmont Gold Lounge - our exclusive lifestyle hotel experience. You don't have to miss a workout with the fitness centre and health club facilities, or can choose to relax at Willow Stream Spa.

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