Assistant General Manager, ARC Restaurant & Bar

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Fairmont Waterfront


Job description


Assistant General Manager, ARC Restaurant & Bar

At Fairmont Waterfront, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant General Manager, ARC Restaurant & Bar – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.
Hotel Overview:  Fairmont Waterfront provides relaxed luxury on the West Coast coupled with a world-class Vancouver experience. Indulge in an urban retreat with elegant accommodation, state-of-the-art meeting facilities and breathtaking harbour views complete with warm and welcoming service. Guests can enjoy simple, fresh, local and handcrafted artisan food in ARC, then visit our celebrated rooftop garden and honeybee apiary to discover where we source our fresh herbs and honey from. 
Summary of Responsibilities:
Reporting to the General Manager, ARC Restaurant & Bar, responsibilities and essential job functions include but are not limited to the following:             


  • Assist in positioning ARC Restaurant & Bar as a leading dining destination

  • Support the Restaurant GM in driving revenues and profit through the development and implementation of strategies, practices and promotions, while maintaining the integrity of the overall concept

  • Manage social media accounts and online reputation of the restaurant in accordance with marketing standards (i.e. Facebook, Instagram, Twitter and Revinate System, and Trust You)

  • Actively participate in the Fairmont Sustainability Program, Planet 21 and determine department specific action items

  • Support the Restaurant GM in driving  the restaurant budgeting and forecasting process while adhering to the budgetary guidelines established for the outlet (labor productivity, revenue and expenses)

  • Provide leadership and participate in relevant community events



  • Work closely with the Restaurant GM and the Restaurant Executive Chef to execute a  well organized and flawless operation for both the Front and Heart of House

  • Manage beverage inventory and ensure cost controls are in place

  • Address guest complaints and ensure appropriate internal follow up

  • Motivate, lead, coach, train and monitor the performance levels of all team members

  • Demonstrate a talent based approach to recruitment, including creating, evaluating and executing effective recruitment and retention strategies for the department

  • Support the In Room Dining operation in absence of the Department Head

  • Direct and maintain the safety and sanitation of both front and heart of house restaurant operations as per provincial health regulations and Ecosure standards

  • Other duties as assigned


  • Minimum of 3 years’ management experience as a Restaurant, Lounge or Bar Manager
  • Demonstrated passion for the Food & Beverage industry and someone who uses their knowledge of current trends in the workplace
  • Demonstrated ability to drive revenues and profit, without compromising colleague and guest experience
  • Proven ability in menu design, offerings, effective marketing plans, and on-line reputation management
  • Product knowledge, including working knowledge of wines, liqueurs and other beverages.  Sommelier designation is an asset
  • Thorough working knowledge of financial reporting structures (budgets, labor, productivity, revenue and expenses)
  • Demonstrated strong relationship skills with all constituents
  • Ability to work a flexible schedule that meets business demands, including evenings, weekends and holidays
  • Ability to work effectively with programs including Microsoft Office, Open Table – Guest Centre, Avero Slingshot, Opera, Micros/Silverware, and Revinate
  • Previous experience in a luxury hotel restaurant is an asset
  • Excellent communication and organizational skills
  • Entrepreneurial mindset with strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
Visa Requirements:
  • Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!




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Job type
Central, Vancouver, Canada
Starting in
As soon as possible

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