Chinese Restaurant (Yi Feng Court) Operations Manager
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Chinese Restaurant (Yi Feng Court) Operations Manager

Fairmont Yangcheng Lake

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Chinese Restaurant (Yi Feng Court) Operations Manager

About the job

 

Yi Feng Court Operations Manager

 

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure your Outlet is both a preferred dining destination and workplace.  The Yi Feng Court Manager will report directly to the Food & Beverage Manager, Fairmont Yangcheng Lake and will have the assistance of Service Managers. The person will need to be comfortable with busy high quality operations, managing multi tasks as well as have strong interpersonal skills. This individual will be responsible for the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety) in Yi Feng Court.
 
Hotel Overview:  Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm.  The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant. 
 
Summary of Responsibilities:
Reporting to the Food and Beverage Director, responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer professional, friendly and engaging service
  • Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • Overall recruiting, staffing, training and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities.Balance operational, administrative and Colleague needs
  • Conduct regularly scheduled departmental meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outlet menus
  • Manage the departmental budget
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
  • Initiatives to aid with the continued development of the Fairmont Yangchen Lakes’positioning as a leading Food and Beverage destination in Kunshan
  • Ongoing control and enhancement of quality standards and guest service
  • Daily supervision, coordination and direction of the outlet colleagues and leaders
  • Ensuring that Yi Feng Court maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
  • Working together with the Food & Beverage Director and the Chinese Master Chef, to develop new menu ideas and promotions
  • Create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales
  • Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.Monitoring and continued development of food & beverage controls
  • The continuous development and performance management of all colleagues and leaders inYi Feng Court according to Fairmont values and standards
  • Ensuring all training processes are set up and maintained for all leaders and colleagues.Ensures adherence to Fairmont’s Code of Ethics
  • Other duties as assigned
Qualifications:
  • Minimum two years experience as a Restaurant Manager in a fast paced, high quality and successful F&B operation
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  • Entrepreneurial thinking and analytical business thinking required
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours
  • Must be computer literate and analytical
  • Cantonese language skills will be an advantage
Visa Requirements: Must be legally eligible to work in China. 
 
 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

               

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Chinese Restaurant (Yi Feng Court) Operations Manager

Kunshan Shi, Suzhou Shi, China

Full-time, Indefinite

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