Residence Manager

[{{ $ctrl._job.status.name | translate}}] Residence Manager
Fairmont Zimbali Resort

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Job description

 

Residence ManagerReporting directly to the General Manager, the Residences Manager mandate is to assist in the planning, directing and management of the operations for:

  • Fairmont Heritage Place (FHP)
  • Zimbali Suites
  • Homes for Zimbali Rentals
  • Zimbali Vacation Club (ZVC)
  • Zimbali Lodge

This role must ensure that guest expectations are consistently exceeded, to deliver superior operating performance, and to provide ownership a return on their investment.   

The Residences Manager’s duties include assuring that the wants and needs of the owners and our guests are consistently exceeded. This function includes planning and implementing budgets, and management of leaders and colleagues with a focus to inspire an open innovative learning environment where employees can reach their full potential.

 

Hotel Overview: 

On KwaZulu-Natal’s Dolphin Coast, under an abundant forest canopy, you will find Zimbali - Zulu for “valley of flowers.” A sanctuary unlike any other in South Africa, this charming and unspoiled region is a nature lover’s wonderland. Dappled shadows from the lush vegetation and cool breezes from the Indian Ocean leave their mark on your soul. Endless beaches and clear skies invite you to relax and dream. Within this subtropical paradise, set within the serene confines of a coastal forest reserve, you will find the highest expression of exclusive hospitality: Fairmont Zimbali Resort.

 

Summary of Responsibilities:
  • Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.
  • Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
  • Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
  • Ensure that monthly financial outlooks for relevant departments are on time, on-target and accurate.
  • Coordinate the planning and implementation of projects.
  • Monitor and act on staffing levels and productivity targets.
  • Function as a key member of the resort Extended Executive Committee and leadership team.
  • Lead and manage the day to day operations of the above mentioned entities ensuring all service standards are followed
  • Prepare annual budgets for the relevant departments and administer in a fiscally responsible manner
  • Lead and support all relevant areas in the achievement of their financial and operational targets
  • Control all purchases for the departments, consistently aware of quality and cost 
  • Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
  • Ensure effective and proactive yield management,  increasing RevPAR index within the competitive set
  • Follow department policies, procedures and service standards
  • Any other duties as assigned
Qualifications:
  • Previous experience in a senior leadership role, within a similar hotel brand required
  • Extensive Hotel operations experience required
  • Demonstrated knowledge of budget planning and financial controls
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
 
Visa Requirements: Must be illegible to work in South Africa   
 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
 
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
 

                                                                         

Requirements

See description

Job type
Full-time
Location
Zimbali, Dolphin Coast, South Africa
Department
Other
Starting in
As soon as possible

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