Guest Experience Manager
About the job
The role of Guest Services Manager is a multi-faceted one. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be conducted with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that every effort is made to maximize guest satisfaction.
- Department: Guest Relations Reception
About you
Strong communication skills and be able to handle any one of the following languages Arabic/German/Italian/Chinese/Japanese
- Minimum of 2 years of experience as a Chief Concierge/Guest Relations Manager in a luxury hotel brand
- Well versed in Opera
- Team Management Skills
- Handing Guest Loyalty Programs, Guest Relationship Management
- Decision Making and Problem Resolution Skills
- Profile Quality Management Skills
- Language required: English.
The company
At Anantara, our fast-growing and entrepreneurial environment set us apart from our competitors. If you thrive on challenging work, you’ll find plenty of ways to develop your career, as well as leaders who make it their mission to support you. Our focus on performance ensures continuous business success, which translates to growth opportunities for those who are ready to make them happen.
What we offer for our guests in Qasr Al Sarab Resort- unparalleled luxury and comfort amid the mystic desert charm of Abu Dhabi’s Empty Quarter. Ride on a camel over sun soaked dunes as this foreboding landscape unwinds eternally in front of you. Soak in the freeform swimming pool while desert wildlife grazes in the shade below. Be inspired by glorious Arabian décor that channels one of the world’s most ancient and revered cultures.
Located in the legendary Liwa Desert, one of the largest uninterrupted sand deserts in the world, Qasr Al Sarab Desert Resort by Anantara embraces the epic adventures of this evocative landscape by providing a luxury oasis for discerning travellers. Recline by the plunge pool outside your own private villa, or stretch out on a sumptuous day bed surrounded by rich Middle Eastern fabrics and local artefacts. Every room, villa and suite is considered to be some of the finest abodes among luxury Abu Dhabi resorts and features desert views, blending our rich interiors with the landscape.
Qasr Al Sarab Desert Resort by Anantara distinguishes itself from other Abu Dhabi hotels bringing its guests the quintessential Abu Dhabi luxury resort experience with leisure facilities to please the most demanding of tastes. A sanctuary of wellbeing that draws on an array of ancient cultures at Anantara Spa. A choice of four dining venues that offer the greatest Middle Eastern cuisine and fine gastronomic experiences from across the globe.
Guest Experience Manager
Abu Dhabi, United Arab Emirates
Full-time, Indefinite
Start Date:
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