[{{ $ctrl._job.status.name | translate}}] DIRECTOR OF GUEST EXPERIENCE
Finolhu

Posted

Job description

We are currently seeking for passionate and dynamic guest focused
DIRECTOR OF GUEST EXPERIENCE (EXCOM Level directly reporting to General Manager)
to join our team at our 5* resort, in the Maldives, Finolhu.
.

Requirements

Key Responsibilities:
 The Director of Guest Experience along with the team will be the person in charge from the
pre- arrival, till post arrival experience.
 Guest experience by electronic requests.
 Personal contact with the guest.
 Front of house quality control.
 F&B quality control.
 Review sites / guest feedback forms / social media / TUI quality control.
 LQA standards.
 Seaside finolhu brand traits.
Key Requirements:
 Proven Managerial work experience as a Guest Relations Director / Manager, Front office
Manager or similar role required.
 Understanding of all hotel or resort management best practices.
 Proficiency in English; knowledge of other languages is a plus .
 Customer service drive with outstanding communication and active listening skills.
 Excellent problem-solving and multitasking skills.
 Leadership skills along with the ability to motivate a team into high performance.
 Ability to work flexible hours.
 Strong sense of responsibility and a professional presentation.
 Degree in Hospitality Management, Tourism, Business Administration or relevant field .
Job type
Full-time
Location
Maldives
Department
Guest Relations
Languages
English
Starting in
As soon as possible
Duration of the contract
More than 1 year

The Small Maldives Island Company

THE SMALL MALDIVES ISLAND Co. IS THE SOUL OF THE ISLAND RESORTS WE MANAGE. OUR LOCATIONS ARE HAND PICKED CONSIDERING ALL OF THE SIMPLE PLEASURES SO WE CAN BRING YOU THE QUINTESSENTIAL MALDIVIAN ISLAND LIFESTYLE EXPERIENCE. WE BELIEVE IN DELIVERING TRULY BESPOKE NU-LUXURY EXPERIENCES. WE KNOW WHAT CAPTURES THE HEART. IT IS THE UNIQUE WARMTH OF A TRULY AUTHENTIC CULTURAL EXPERIENCE COMBINED WITH THE ‘BEST OF THE BEST’ SOURCED FROM THE WORLD OVER.

The Small Maldives Island Co. delivers authenticity in every detail, creating a truly unique island home experience. Founded by Michael Flynn, Tom Mcloughlin in 2012 recently joint by partner Carsten Schieck, we now boast a combined 25-years of luxury hospitality experience in the Maldives alone.

The company’s main focus is on Resort Management in the Maldives for Coastline Hotels and Resorts.

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