[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
First Central Hotel Suites

Posted

Job description

Qualifications

Job Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Requirements

Minimum 1 Year Experience in Front Office / Customer Care
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Guest Relations
Languages
English (optional), Russian (optional), Arabic (optional), English (optional), Hindi (optional), Russian (optional)
Starting in
As soon as possible
Latest start date
March 2018
Duration
More than 1 year
Positions available
10
Pay range
1,800 - 2,500
Accommodation
provided by the hotel
Other benefits
Meals & Uniform & Transportation are provided by the Hotel

First Central Hotel Suites

First Central Hotel Suites is equipped with 524 modern apartments that boast with contemporary finishes and an enticing cozy ambiance,
giving every guest the ultimate comfort and respite.
The hotel offers a wide range of leisure and business amenities including a mini Business Centre,
Travel desk, a serene rooftop pool, well-equipped gym, and recreational facilities.
Experience a balance of intercontinental cuisine and gratify your cravings with the fresh palate in
Central Café Restaurant and the sweet aroma of coffee in the Central Terrace Café.

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