Spa Receptionist

An Exhilarating Opportunity

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Front Office? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other ‘FIVERs’. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

• Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
  
• An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
  
• Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
  
• Ready to launch in Q4 of 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
  

The Team

‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.

The Candidate

Your outstanding communication, leadership, and organizational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and exceute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Spa Team as Spa Receptionist to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality, with its UAE-based destinations being the first and only hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's science-meets-styled ‘Sustainable Indulgence’ ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its future vision and FIVE LUXE, which is ready to launch in Q4 of 2023, is already on track to acquire LEED Platinum (BD+C). These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organizations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture, and diversity.

Key Responsibilities

• Ensure that the check-in, check-out and payment process is handled in accordance with company policy
  
• Provide guidance to clients on the procedures at the spa
  
• Answer telephone calls and provide accurate information to clients
  
• Keep the reception area clean and conducive for clients.
  
• Maintain all guest records.
  
• Open and close the spa at the appropriate time.
  
• Ensure that the front desk is clean and organized for free movement.
  
• Assist in getting client feedback on level of services delivered in order to improve on service delivery.
  
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
  
• Handle guests’ questions and concerns promptly, professionally and courteously.
  

Requirements

What We’re Looking For

• Hands-on approach with a ‘can-do!’ work attitude
  
• Commitment to delivering exceptional digital strategies with a passion
  
• Ability to find creative solutions taking while ownership for all duties and tasks assigned
  
• Must be self-motivated
  
• Must work in a safe, prudent and organized manner
  
• Must have technical aptitude and spa operational knowledge
  
• Knowledge of specific spa industry applications is desirable
  
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
  
• Great technical skills
  
• Team-work oriented
  
• Multi-tasking
  
• A hands-on attitude, fueled by a ‘Can-Do!’ Spirit.
  

Benefits

Unmatched ‘FIVER’ Benefits

• Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
  
• Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
  
• Enjoy attractive incentive opportunities that recognize your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.
  

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