[{{ $ctrl._job.status.name | translate}}] Operations Supervisor
FORM Hotel Dubai a member of Design Hotels


Job description

We want to meet you if:
What is it that we need from you:

- Create and nurture an environment that emphasizes endearment, compassion, efficiency and attentiveness within a well driven empowered team that loves to work together aiming at continuous improvement and a passion for providing great service.
- Exhibit a love for efficiency and the use of technology that helps continually improve guest and employee satisfaction while optimizing operations.
- Approach guests requests and concerns proactively.
- Monitor compliance with standards and procedures.
- Supervise the daily operations of the shift and focus on timely execution of -all operations related duties.
- Translate goals to the operating team as they relate to quality performance, guest satisfaction, financial performance of the department and employee satisfaction.


- You are a highly motivated, inspirational and compassionate individual with a strong sense of ownership, responsibility, attention to detail and demonstrated track record in managing multiple projects/tasks concurrently in tight timelines.
- You are driven to attain deadlines and realize goals.
- You’re not arrogant, you are honest and humble.
- You’re a doer and an optimist, not a slacker and a pessimist.
- You get excited when you need to solve problems quickly, think creatively, and satisfy evolving requirements.
- You are details oriented.
- You are poised and composed when dealing with complex problems and facing guests.
- You thrive in a fast-paced, entrepreneurial environment.
- You are an endearing team player that works well with counterparts from various functions/departments.
- You have great verbal and written communication skills and highly capable computer skills.
- You have a minimum of 3 years of experience in hotel front office, guest relations or housekeeping; comparable cross-industry experience is welcome – hospitality experience is not a key deciding factor.
Job type
Dubai, United Arab Emirates
Rooms division
Starting in
As soon as possible
Latest start date
November 2018
More than 1 year

FORM Hotel Dubai a member of Design Hotels

A bespoke hotel experience that is customized by our
Customers and delivered by our Service Specialists

FORM Hotel, the upscale hotel brand in Smartotels Hospitality International’s portfolio, is looking for its Service Specialists to join its pre-opening team.

A pioneering ‘concept hotel’ brand, FORM offers business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design-forward and socially-responsible environment.

Breaking away from traditional hospitality concepts, FORM Hotel has introduced a retail operating model to deliver a hotel experience that meets the needs of today’s ‘novel consumer’.

Its offering is based on a unique retail operational model that empowers guests to customize their own stay by choosing the services and amenities that they value and desire from their hotel experience. Attracting the value-driven and hyper-connected business and leisure
consumer, the hotel delivers on five key value propositions including superior-quality luxury beds, a high-pressure invigorating shower experience, a seamless technology experience, a scrumptious breakfast, and free high-speed Wi-Fi.

FORM Hotel’s 143-key flagship property is being developed by KAY Real Estate Development LLC, that has awarded the turnkey project to Dubai Contracting Company (DCC), a world-class UAE-based contracting and development company with significant long-standing experience in hotel real estate, and is designed with inimitable timeless elements and custom-designed furniture by Paris-based global architectural firm, Architecture-Studio, known for creating global
landmarks such as the Arab World Institute in France and the National Theatre of Bahrain. The hotel is set to open early 2018 in Al-Jadaf, Dubai.

Smartotels Hospitality International is currently focused on the UAE with an active pipeline of purpose-built assets and plans to grow its portfolio of lodging brands to 25 properties by 2026, through a combination of management contracts, franchise agreements, property leases and hybrid contracts.

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