[{{ $ctrl._job.status.name | translate}}] Assistant F&B Outlets Manager
Four Seasons Astir Palace Athens


Job description

The Assistant F&B Outlets Manager assists in planning, organizing, controlling and directing the work of employees in the Food & Beverage Outlets of the Hotel while ensuring guest satisfaction

Major Responsibilities

Assists the Department Head in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees;
Is actively involved in interviewing, hiring employees, identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth
Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
Assists the Department Head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assists in taking and serving orders
Maximizes revenue by effective table management; plans for additional resources during high volume periods. Prepares annual budget for the outlet of Food & Beverage; Reviews monthly profit and loss statement for the outlet; analyzes significant budget variances and establishes necessary actions to minimize future negative variances.
Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records
Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes Hotel’s services and products
Plans and executes events; proposes menus and wine recommendations to event organizers
Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
Is seen as actively developing his/her culinary and wine knowledge; Conducts regular food and wine tastings for employees; instills excitement and passion for international cuisines and wines in his/her team.
Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
Maintains an organized administration of departmental and personnel records, including rostering and leave planning
Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate
Is seen as a hands-on leader, assists employees in crunch times; Walks the talk
Assists the department head in sales and marketing activities, conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market


Special Requirements

Has 3 - 4 years of relevant experience in a 5-star hotel/resort
Possesses professional attitude, interpersonal & management skills
Possesses business acumen, well developed guest PR skills and personal flair
Has a well-developed interest in food and wines; has undergone professional training in food and Wine knowledge
Job type
Athens, Greece
F&B service, Public Relations, Guest Relations
English, Greek (optional)
Starting in
As soon as possible

Four Seasons Astir Palace Athens

Four Seasons Astir Palace Hotel Athens is located on the sophisticated Athens Riviera, at the tip of a pine-clad peninsula.
Four Seasons offers the best of both worlds: a laid-back seaside escape, just 30 minutes from the historical city center.
Guests can discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax.
Reviving the glamour of Astir Palace’s golden age, Four Seasons creates a new experience of luxury for a new era.

The hotel offers 303 accommodations, including 200 guest rooms and 42 suites in two main buildings (Arion and Nafsika), plus 61 bungalows set among the trees on the water’s edge. The hotel also features a Spa inspired by the ancient teachings of Hippocrates with 10 treatment rooms including two couples' suites, fitness and recreation facilities and eight dynamic restaurants, lounges and bars – from "Pelagos" a modern Mediterranean seafood restaurant and "Mercato" an all-day Italian trattoria to "Taverna 37" a beach side Greek taverna.

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