Four Seasons Cairo at The First Residence is currently looking for Room Service Coordinator Who Ensure to Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.
The ability to use courteous and efficient telephone etiquette while obtaining all information necessary to process the guest''s order.
The ability to record covers, handle special orders, check for out of stock items, obtain the specials for the day.
The ability to operate the computer system for order taking, check printing, closing out checks and printing reports.
The ability to maintain knowledge all menus (including Daily Specials, Alternative Cuisine, wine list, etc) and of the service of food and beverage items offered by the department and the hotel.
The ability to up-sell to guests as well as confirm their order before thanking them.
The ability to complete sidework as assigned.
The ability to record all guest charges, gratuities and cash transactions accurately.
The ability to coordinate between the server and kitchen for smooth, coordinating service.
The ability to assure that all amenity requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
The ability to assume responsibility for a house float and follow all operating procedures regarding the float.
The ability to control the cleanliness in the Room Service area.
The ability to inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem.
The ability to maintain a Room Service control sheet so the Room Service Manager knows when an order was taken, delivered and retrieved and by whom.
The ability to assist the servers with setting up orders.
The ability to assume responsibility of the department when no management is present.
The ability to respond properly in any hotel emergency or safety situation.
The ability to perform other tasks or projects as assigned by hotel management and staff.
- Job type
- Giza Governorate, Egypt
- Starting in
- As soon as possible
- Contract duration