Guest Service Supervisor-Night Shift
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Guest Service Supervisor-Night Shift

Four Seasons - Chiang Mai

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Guest Service Supervisor-Night Shift

About the job

Four Seasons Hotel Chiang Mai is looking for Guest Service Supervisor who share a passion for excellence and who infuse enthusiasm into everything they do.  The position reports to the Front Office Manager.

Work authorization for the location is required.

Why join Four Seasons

By joining the Four Seasons team, you can see why Four Seasons has been named by its employees to FORTUNE magazine’s list of the “100 Best Companies to Work For.” Four Seasons is one of just 13 organizations to have the distinction of being recognized every year since the list’s inception in 1998 – 18 YEARS!!

Responsibilities

1.            Schedule the Front Office Receptionists/Cashiers to provide maximum service.

2.            Train Receptionists/Cashiers and supervise them in the performance of their duties.

3.            Communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.

4.            Review daily arrivals to ensure proper handling to escort Guests to their rooms.

5.            Control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations.

6.            Review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.

7.            Check cashiers work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.

8.            Inspect guest rooms and tour the hotel during each shift, completing maintenance requests.

9.            Complete evening Housekeeping report and follow-up on discrepancies.

10.          Utilize the computer systems in house as well as the telephone switchboard.

11.          Coordinate arrivals, departures and billing requirements with sales and catering management.

12.          Ensure room discrepancies are resolved.

What to expect: you will…

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

Learn more about what it is like to work at Four Seasons - visit us:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

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Guest Service Supervisor-Night Shift

ตำบล ริมใต้, Thailand

Full-time, Indefinite

Start Date:

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